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Keep yourself updated with our regular newsletter 'The Connection'

Autumn 2011

In this issue:

  • Members respond to consultation - Earlier in the summer we undertook a consultation with our members regarding our overall strategy, including moving into other European markets.
  • Sunny side up - One of the potential new areas of business we are currently exploring is solar PV installation. Director Paul Hopewell volunteered to be a first ‘test site’ and writes here about his new ‘domestic power station’.
  • Customer profile: Penrith Co-operative Society
  • Need a number? - Whatever you do, don’t dial 118118. Your call will cost you at least £1.70 and if you accept their offer to put you through to the number you’re seeking, you could be stung for an extremely expensive call.
  • Join our customer panel - Our marketing team has been out and about over recent months conducting focus group research amongst consumers who have not yet heard of The Phone Co-op.
  • Line rental – now’s the time to switch - If you’ve still got your line rental with BT, there’s never been a better time to switch to The Phone Co-op.
  • Affinity Partner Profile: Samaritans
  • Avoiding nuisance calls - It’s early evening and you’ve just sat down to eat, turned on your favourite TV programme or popped the children in the bath. The phone rings … “You’ve won a free holiday, madam!”

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Summer 2011

In this issue:

  • Can you help us grow? - For each friend you recommend who takes up our service, we’ll give both of you a £10 credit on your bill. What’s more, we’ll enter both your names into a draw for a year’s free phone and broadband.
  • Midcounties chooses The Phone Co-op - The Phone Co-op has been chosen by The Midcounties Co-operative, the UK's second largest independent co-operative, as its primary telecommunications supplier for the next three years.
  • Customer profile: Sir Thomas Boughey High School
  • Using Pay As You Go mobile? Switch to PayAs You Use and save! - If you are using a pre-paid mobile service, there are big savings to be made using our Pay As You Use service.
  • Meet the team: Customer Services
Our Customer Service Team

  • Membership – whatʼs stopping you? - what stops every customer from becoming a member if the benefits are so plain to see?
  • Affinity Partner Profile: RSPCA

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Extra

Sign the petition, show your support - It’s a shocking fact that today the poorest half of the population owns a meagre 1% of the nation’s wealth. Just a generation ago it was 12%. As co-operatives across the UK gear up for the second Co-operatives Fortnight (25 June - 9 July), a petition has been launched calling for government action to narrow the gap between rich and poor in the UK.

Read more, and sign the petition at http://www.uk.coop/yourstoshare/

Spring 2011

In this issue:

  • Phone Co-op posts record results - Trading figures for the financial year ending in August 2010 have just been published and show an increase in sales of nearly 8% and a record turnover of £9.1 million.
  • Investing for the future - The Phone Co-op has made several new investments recently from the Co-operative & Social Economy Development Fund which reinforce our commitment to renewable energy generation and sustainable transport.
  • Join us on Facebook and Twitter - Did you know you can now follow The Phone Co-op on Facebook? Keep updated on all the latest news, recommend us to friends, respond to topical issues – just go to www.facebook.com and search for The Phone Co-op. You can also follow us on Twitter: @_ThePhoneCoop_
  • Customer profile: The Big Issue
  • Affinity Partner Profile: Alive & Kicking
  • New faces on the Board - Two new members have been voted onto the Board of Directors and a third retains his seat following recent elections.

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Autumn 2010

In this issue:

  • Warm welcome for Saga phone customers - 8300 customers of Saga Telephone Service transferred to The Phone Co-op in September.
  • A bright new mobile service for everyone - The Phone Co-op has signed a new agreement, benefiting from the coverage of the UK’s largest network, Everything Everywhere (formerly Orange).
  • Green Award double success - For the second year running, The Phone Coop has won the Federation of Communications Services Green Award.
  • Customer Profile: St Dunstan's
  • Affinity Partner Profile: Social Firms UK

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June 2010

In this issue:

  • Let’s get Greener Together! - The Phone Co-op has joined with other cooperatives in a six-month project to demonstrate how we can make a significant impact on climate change.
  • Phone Co-op awarded Social Enterprise Mark - The Phone Co-op has become the first telecoms provider to be awarded the Social Enterprise Mark.
  • Customer profile: whomadeyourpants?
  • Celebrating co-operation - From 19 June to 3 July a series of events will encourage us all to celebrate and promote cooperation.
  • Introducing our new Secretary, Membership & Co-operative Affairs Manager.
  • Affinity partner profile: Transition Network.

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February 2010

In this issue:

  • Help for Haiti - Phone Co-op employees sent a donation to Télécoms Sans Frontières to help provide emergency communications in Haiti.
  • Cracking news from Eigg - We’re delighted to report that in January Eigg, which lies off the west coast of Scotland, was one of three joint winners of the Big Green Challenge.
  • Customer profile: Delfland Nurseries.
  • Why Don’t You Fund works out swimmingly - Pamela Jefferies reports on how she’s used the fund to help overcome a lifelong fear of water.
  • Election results - The results of our recent board election.
  • Affinity partner profile: Oxfam

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October 2009

In this issue:

  • Welcome to our new website - In August www.thephone.coop was given a grand redesign.
  • Awards success - We’re delighted to report that we are the first-ever winners of both the Federation of Communications Services Green Award and the CooperativesUK Award for Excellence in Reporting Standards.
  • ACT! on climate change now - ACT! is a new campaign to get all members of co-operatives around the world (that’s potentially 800 million people) to act on climate change.
  • Expansion in the North East - Nearly 300 new business customers, mainly in the North East, transferred to The Phone Co-op.
  • Could you be a Director? - The terms of office of two of the eight Directors of The Phone Coop will come to an end at the AGM in early February.
  • Meet the Director: Paul Hopewell
  • Affinity partner profile: Isle of Eigg

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June 2009

In this issue:

  • Phone Co-op hosts Rural Experience tour - The Phone Co-op welcomed Hilary Benn, Secretary of State for Environment, Food and Rural Affairs.
  • In the final three for sustainability award - We’ve just heard that we’re one of three finalists in the Sustainable Business category of this year’s Oxfordshire Business Awards.
  • Customer profile: Mundo-b - The Phone Co-op has taken the first steps towards launching a full service in Belgium.
  • Phone Co-op in social enterprise summit - The Phone Co-op was invited to take part in a social enterprise summit co-hosted by Minister for the Cabinet Office Liam Byrne and Secretary of State for Business Lord Mandelson.
  • Meet the Director: Bob Burlton.
  • Keep calm and carry on! - Keeping a business up and running in an emergency is easier with a little help from The Phone Co-op.

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