Work for us

Jobs at The Phone Co-op

Here at The Phone Co-op we are committed to providing outstanding service, and aim to reflect our customers' values in the way we run the business.

The Co-operative Phone & Broadband is part of The Phone Co-op, the only phone and broadband provider in the UK owned and democratically controlled by its customers. We are based in Chipping Norton, Manchester and London.

About Us

The Co-operative Phone & Broadband is part of The Phone Co-op, the only phone and broadband provider in the UK owned by its customers. We have a different way of doing business. While other businesses focus on the pursuit of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service.

We give something back

  • Living Wage Employer.
  • We support a range of worthwhile community projects.
  • Customers get the chance to share in our profits.
  • Our Start-Up Fund helps fledgling social enterprises to fly.

We tread lightly

  • Our electricity comes from renewable sources.
  • We offset our own CO2 emissions and those of our suppliers.
  • We choose ethical suppliers, locally where possible, and treat them fairly.

Here at the Phone Co-op we are committed to developing a team to offer our members and customers outstanding service, reflecting their personal values in the way we do business.

The benefits

We offer an excellent benefits package; 5 weeks holiday plus statutory holidays, a non-contributory pension scheme with generous employer contributions, bonus and profit share arrangements. In addition we think we have a great team to work with.

Full-time Residential Customer Services Manager

37.5 hours, salary £28,000 per annum.  

We are seeking a Residential Customer Services Manager for our Chipping Norton office to manage the Customer Service department, ensuring the delivery of excellent customer service to customers and members. To define, deliver, review and continually improve The Phone Co-op's customer service and ensure that all our staff understand why it is important that it is delivered in a particular way.

The main duties include:

  • To lead and develop a multi skilled and engaged team (inc. upsell & cross- sell)
  • To drive outstanding performance from the customer service team
  • Work with the Secretary & Co-operative affairs manager to develop the membership proposition
  • Ensure CRM data is managed accurately within the team
  • Staff recruitment

Key skills, experience and education requirements:

  • Very proficient in use of telephone call centre technology
  • Strong management experience, ideally gained in a customer service environment
  • Pro-active coaching and challenging skills
  • Degree level qualifications desirable or equivalent industry related experience

If you are interested in this position, or for more information, please contact Craig Lumsden

Closing date for applications: 5th January 2015.

Full-time IT Manager

37.5 hours, salary: circa £28K plus benefits. Normal hours are 9-5:30 but flexible working arrangements will be considered.

Permanent contract.

Based in Chipping Norton or Manchester.

We are seeking an IT Manager to take responsibility for the day to day running and development of the technology infrastructure.  The IT Manager will drive and implement the IT Strategy for the business.

The main duties include:

  • To plan and manage the IT function
  • To advise the business on technology & process solutions to help us grow and perform more efficiently
  • Monitor and maintain data protection, retention and PCI compliance
  • Manage IT equipment, backup and security policy
  • Investigate and diagnose network problems
  • Manage external suppliers and SLAs

Key skills, experience and education requirements:

  • Degree in relevant discipline or IT qualification or demonstrable experience
  • Ability to analyse business processes and identify where IT can provide solutions
  • Knowledge of Windows and Linux server, Windows 7 and 8 client, CRMs and other business tools.
  • Hands-on network installation and maintenance
  • Technical project management

If you are interested in this position or for more information, please contact or visit us at

Closing date for applications: 16th January 2015.

Customer Service Advisor

We are looking for experienced individuals committed to delivering excellent customer service and upselling sales opportunities to our business & residential customers. The successful applicants will need to demonstrate awareness and the people skills needed to create real value in our business. You'll also need to convince us that you have the flexibility and dedication needed to promote our core values and provide the exceptional customer service that our customers enjoy and expect. You will have a friendly and professional telephone manner and experience in a customer service and sales environment where you can show that you can take ownership of the customer experience.

Working as part of a team, the hours will include a rota system to cover between 8am-8pm; in addition some Saturday working until 3pm on a rota basis.

Based in our Chipping Norton office. Full-time, 37.5 hours per week, £16,500 per annum.

Closing date for applications: 31 March 2015.

Previous applicants need not apply.

If you are interested in this position, or would like more information, please contact Recruitment on 01608 647759, or


Need help?

Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.