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Jobs at The Phone Co-op

Here at The Phone Co-op we are committed to providing outstanding service, and aim to reflect our customers' values in the way we run the business.

The Co-operative Phone & Broadband is part of The Phone Co-op, the only phone and broadband provider in the UK owned and democratically controlled by its customers. We are based in Chipping Norton, Manchester and London.

About Us

The Co-operative Phone & Broadband is part of The Phone Co-op, the only phone and broadband provider in the UK owned by its customers. We have a different way of doing business. While other businesses focus on the pursuit of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service.

We give something back

  • Living Wage Employer.
  • We support a range of worthwhile community projects.
  • Customers get the chance to share in our profits.
  • Our Start-Up Fund helps fledgling social enterprises to fly.

We tread lightly

  • Our electricity comes from renewable sources.
  • We offset our own CO2 emissions and those of our suppliers.
  • We choose ethical suppliers, locally where possible, and treat them fairly.

Here at the Phone Co-op we are committed to developing a team to offer our members and customers outstanding service, reflecting their personal values in the way we do business.

The benefits

We offer an excellent benefits package; 5 weeks holiday plus statutory holidays, a non-contributory pension scheme with generous employer contributions, bonus and profit share arrangements. In addition we think we have a great team to work with.

Customer Service Advisor

We are looking for experienced individuals committed to delivering excellent customer service and upselling sales opportunities to our business & residential customers. The successful applicants will need to demonstrate awareness and the people skills needed to create real value in our business. You'll also need to convince us that you have the flexibility and dedication needed to promote our core values and provide the exceptional customer service that our customers enjoy and expect. You will have a friendly and professional telephone manner and experience in a customer service and sales environment where you can show that you can take ownership of the customer experience.

Working as part of a team, the hours will include a rota system to cover between 8am-8pm; in addition some Saturday working until 3pm on a rota basis.

Based in our Chipping Norton office. Full-time, 37.5 hours per week, £16,500 per annum.

Closing date for applications: 31 March 2015.

Previous applicants need not apply.

If you are interested in this position, or would like more information, please contact Recruitment on 01608 647759, or recruitment@thephone.coop

Field Sales Executive

Reporting to: The Corporate Sales Manager 

Scope of the Job:  To provide a direct sales function to potential and key business customers, achieving personal sales targets.

Primary Functions

  • Respond to enquiries from potential and key business customers, analyse billing information and prepare written proposals and tenders
  • Develop new sales opportunities through active promotion of services, by mail-shot, telephone campaigns, conferences and networking events
  • Meet with potential and existing customers in order to present proposals for sales opportunities
  • Maintain regular phone and face-to-face contact with key business customers, keeping track of their billing information
  • Assist in the development of new promotional materials and ensure that any material used in the sales process, including the Society Website are up-to-date
  • Participate in product development and the design and implementation of new products
  • Attend sales conferences and/or promotional events as and when required
  • Provide input and agreement to sales and marketing strategies.
  • To comply with society Health & Safety At Work and Environmental policies
  • To comply with society equal opportunities policies
  • To work within co-operative values and principles
  • To perform such other duties as may from time to time be required

Secondary Functions

To undertake any other duties and responsibilities commensurate with the grade of the post properly directed by the Manager. 

Working Conditions

  • There are fifty+ members of staff in this rapidly expanding, customer owned, ethically based business, with offices in Chipping Norton, Oxfordshire and Manchester. Whilst this position is not office based, some attendance at these offices will be required.
  • Salary is £22,500 - £28,000 p.a., depending on proven track record. O.T.E.35K
  • Sales Commission is payable on new business generated.
  • Sales Team bonus is payable, which is based on net sales growth.
  • All permanent employees participate in the Society's profit share plan after they have completed 6 months' service.
  • 37.5 hour week normally worked over five days with the occasional Saturday and with generous terms and conditions.
  • 25 days annual leave plus statutory holidays
  • Pension contribution by the employer, currently paid at 11% of basic salary

Probationary Period

There is a probationary period of 3 months.

Other information

There is the possibility of advancement as the business develops.

Measure of performance

The position will be measured by the achievement of sales targets, to be agreed with the line manager. The targets will include number of new customers, conversion rate of incoming business leads, and the retention of, and up-selling of services to, existing key customers.

If you are interested in this position, or would like more information, please contact Recruitment on 01608 647759, or recruitment@thephone.coop

 

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