Help and support
Find help for any of your services on the following pages.
Questions about our bills, and how to pay.
Everything you need to know about moving, and getting connected in your new home.
View your bills online and keep track of your calls and broadband usage with our online portal.
Problems with your phone line? Want to know how to use a calling feature or how much a call costs?
Looking to transfer your broadband? Want to know which service is best for you? Need to know how far your allowance will go? Having problems staying connected?
Find out more about our bundles. Download handset user guides. Look up call costs. Check your voicemail. Set up your mobile.
Get in touch
All our contact details are on one handy reference page.
Can't find what you're after?
Call our friendly and award winning customer service team on 0845 458 9000 for help.
They are available Monday to Friday from 09:00-19:00, and on Saturdays from 09:00-15:00