A service you can trust
Because we're owned by our customers, you can trust us to always put you first
Accessibility is at the heart of everything The Phone Co-op stands for, because accessibility is connected to so many of our guiding principles. For example, our core value of equality means that we want everybody to be able to access the site's basic functionality, regardless of the equipment they're using or any disabilities they may have. Likewise, our commitment to openness and honesty means that we want the site's information to be displayed as clearly as possible to everyone.
As a communications business, we're committed to making our site open to all.
Our aim is to maintain levels of accessibility that conform to the current W3C guidelines (the accepted standard for accessibility on the web). However, this is a large site and we update it regularly, so sometimes things may be missed. If you have an access problem using the site, don't suffer in silence - get in touch on 0845 458 9000.
Main accessibility features
You can return to the homepage from anywhere in the site by clicking on the "Home" link in the top left corner of the page you're on.
All text is resizable using your browser's text-resize option. You can do this with the keyboard shortcuts as well as with the menu.
We try to make the text on our web pages concise and easily understandable. That's sometimes tricky when we're talking about the technical side of telecommunications, but we try to avoid unnecessary jargon and explain any unusual terms.
The text on each page is divided up with headings to make it easier to read and skim-read.
All hyperlinks have meaningful text so that they make sense if you're using a screen reader.
If your browser doesn't support stylesheets, or if you've turned them off, you can still read all the pages on our site. You can also apply your own stylesheet to make changes in the way the site looks for you.
The colour contrast on this site has been checked to ensure that the text is as easy to read as possible.
The site looks as intended in the following browsers:
- Internet Explorer 7 and above.
- Firefox 3.6 and above.
- Latest versions of Chrome and Safari
- Mobile Safari (iPad / iPhone)
- Mobile IE (Windows Phone)
- Mobile Firefox (Android)