Accessibility

Accessibility is at the heart of everything The Phone Co-op stands for, because accessibility is connected to so many of our guiding principles. For example, our core value of equality means that we want everybody to be able to access the site's basic functionality, regardless of the equipment they're using or any disabilities they may have. Likewise, our commitment to openness and honesty means that we want the site's information to be displayed as clearly as possible to everyone.

As a communications business, we're committed to making our site open to all.

Our aim is to maintain levels of accessibility that conform to the current W3C guidelines (the accepted standard for accessibility on the web). However, this is a large site and we update it regularly, so sometimes things may be missed. If you have an access problem using the site, don't suffer in silence - get in touch on 01608 434 000.

Main accessibility features

You can return to the homepage from anywhere in the site by clicking on the "Home" link in the top left corner of the page you're on.

All text is resizable using your browser's text-resize option. You can do this with the keyboard shortcuts as well as with the menu.

We do use Javascript on the site, but we have ensured that the site still functions properly when Javascript is turned off. There are three exceptions to this and we have put alternatives in place for these.

  • The moving page headers require Javascript to make them move. We have created static versions of these images that are visible when Javascript is not enabled.
  • The service checker requires Javascript to function. However, the service-checking process can be done over the phone. Just ring us on 01608 434 000 with your postcode and landline phone number to hand.

We try to make the text on our web pages concise and easily understandable. That's sometimes tricky when we're talking about the technical side of telecommunications, but we try to avoid unnecessary jargon and explain any unusual terms.

The text on each page is divided up with headings to make it easier to read and skim-read.

All hyperlinks have meaningful text so that they make sense if you're using a screen reader.

If your browser doesn't support stylesheets, or if you've turned them off, you can still read all the pages on our site. You can also apply your own stylesheet to make changes in the way the site looks for you.

The colour contrast on this site has been checked to ensure that the text is as easy to read as possible.

Browser compatibility

The site looks as intended in the following browsers:

  • Internet Explorer 7 and above.
  • Firefox 3.6 and above.
  • Latest versions of Chrome and Safari
  • Mobile Safari (iPad / iPhone)
  • Mobile IE (Windows Phone)
  • Mobile Firefox (Android)
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Need help?

Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.