General Terms

Terms and conditions for use of this website.

Our terms and conditions of service are available as downloadable pdfs for residential and business customers.

View Residential Terms online.

icon_pdf  Terms and conditions for residential customers

View Business Terms online.

icon_pdf Terms and conditions for business customers.

Internet use

Our Acceptable Use Policy applies to all broadband customers. The Fair Use Policy applies to all customers using our unlimited services.

icon_pdf Acceptable Use Policy.

icon_pdf Fair Use Policy.

Traffic Management Policy

The Phone Co-op is committed to providing all end users with broadband services which fulfil expectations in terms of quality, reliability and price.  The Phone Co-op therefore needs to manage the usage of its networks so that the service level experienced by most end users is not affected by small numbers of end users running applications which generate disproportionately high levels of traffic.  In these circumstances we reserve the right to temporarily suspend any connection which exceeds 100GB of data usage within any month.

Traffic (or packet) management is a generic term for a set of systems which we use to monitor network traffic levels and selectively slow down certain types of packet. In particular traffic management is applied to packets generated by peer-to-peer applications, such as BitTorrent and Peer to Peer sharing.

Traffic management is a dynamic process, which has the greatest effect when traffic levels are at their peak. Typically traffic rises from 4pm, peaks between 9pm and 10pm and then reduces after midnight. End users who routinely use peer-to-peer applications are aware of this, so may choose to configure their applications to run when traffic levels are at their lowest.

Domain terms

These are the terms of the various domain registrars, and apply to our domain registration customers.

icon_external_link.gif .uk

icon_pdf .com & .org & .net & .co

icon_external_link.gif .coop

icon_pdf .biz & .info & .tv

icon_external_link.gif ICANN Domain Name Dispute Resolution Policy

Our commitments to you

Customer Service Charter

General Code of Practice

Code of Practice for Dispute Resolutions

General Condition 24 - Ofcom's rules on the sales and marketing of fixed line telephony services

General Condition 23 - Ofcom's rules on the sales and marketing of mobile telephony services



Need help?

Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.