Basic
From £21.95per month
OrderA no fuss service for anyone who wants a broadband and phone line combination without any inclusive calls or extra trimmings.
- Line rental
- 40GB of download and upload allowance
- Upgrade to Unlimited upload and download for £5
- Calls charged as Caller Plus rates
- 18 month contract
- View your calls online with my.phone.coop.
Standard & Superfast
From £23.95per month
OrderLine rental, calls and broadband at a great price, with a free router and flexible extras.
- Evening and weekend calls to 01, 02, 03, 0845 and 0870 numbers*
- Upgrade to Superfast broadband for £10
- Upgrade to Unlimited broadband for £5
- Line rental included
- 18 month contract
- View your calls online with my.phone.coop.
Anytime calls
Add daytime calls to your inclusive 01, 02, 03, 0845 and 0870 allowance.
£3 per month
+ Standard service
International calls
Add calls to 26 international destinations to your inclusive allowance.
£3 per month
+ Standard service
Mobile calls
Add 100 minutes of calls to UK mobiles to your inclusive allowance.
£3 per month
+ Standard service
No connection charge
Call costs are calculated per second and rounded up or down to the nearest tenth of a penny, with no connection fee or minimum charge.
£2.50 per month
+ Standard service
Router Reuse
We'll even take money off your bill, if you reuse your router, instead of taking the one we supply!
£1 a month off
+ Standard service
Unlimited broadband
Increase your monthly broadband allowance - from 40GB to all you could possibly need.
£5 a month
| The Phone Co-op | BT* | Virgin Media** | |
|---|---|---|---|
| Coverage |
85% of homes |
99% of homes |
50% of homes |
| Cost per month*** |
£23.95 |
£36.45 |
£34.09 |
| Broadband allowance |
40GB |
Unlimited |
Unlimited |
| Wireless router included |
Yes |
Yes |
Yes |
| Line rental included |
Yes |
Yes |
Yes |
| Call set-up charge |
12.5p |
13.87p |
14.94p |
| Daytime phone calls |
7.6p per min |
7.95p per min |
9.94p per min |
| Local and National Calls **** |
Yes |
Yes |
Yes |
| 0845 calls included |
Yes |
Yes |
No - 10.22p per min |
| 0870 calls included |
Yes |
Yes |
Yes |
| International calls included |
Inclusive calls to 26 destinations for £3 a month extra |
Inclusive calls to 36 destinations for £5.50 a month extra |
Reduced cost calls for £2 a month extra |
*Unlimited Broadband Extra
** Up to 30Mb with Talk Evening & Weekends
***not including introductory offers
**** evening and weekend only
Cost per month is for customers paying by Direct Debit and receiving bills by e-mail.
Prices correct as at 1 March 2013
If you're a regular caller of international numbers, you'll love our International add-on. For £3 a month, you can add inclusive calls to landlines in any of the following countries to your allowance.
| Countries covered | |
| Europe | Austria, Belgium, Canary Islands, Cyprus, Czech Republic, Denmark, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland |
|---|---|
| Americas | Canada, USA |
| Australasia | Australia, New Zealand |
| Africa | South Africa |
| Asia | Hong Kong |
Router reuse
Our evening & weekend basic package costs £23.95 a month, and includes a wireless router.
But do you really need a new router?
If you already have one, why not keep it, and get £1 a month off your bill? You'll save yourself some money and help the environment, by reducing waste.
You will need to know a little bit about setting your router up and changing its settings, as beyond the absolute basics our technical support staff cannot guarantee to help should you have problems setting up a router not provided by us. Given how many different makes there are, we're sure you can understand we can't possibly support them all! We will do our best, but it may be necessary to refer you to your router's manufacturer. We will only attempt to offer support to routers with wired connections - we can not troubleshoot thirdparty wireless connections at all.
Locked routers
Beware, however, that if your router was provided by another Internet Service Provider (ISP), it may be "locked" to their service and unusable with any other provider's service.
Routers from the following ISPs are most likely locked:
- Sky
- BT
- TalkTalk
- Orange
- O2 Be Unlimited
- Plus Net
Routers we supply are not locked in any way, and may be freely used with any provider's services.
Evening and Weekend
Our one-size-fits-all package includes evening and weekend calls under 60 minutes* to:
- 01, 02 and 03 numbers.
- 0870 and 0845 numbers.
There's a connection charge of 12.5p for calls made outside of the bundle.*
Mobile calls are 14.81p per minute during the day, and 9.95p per minute at evenings and weekends, with a connection charge of 12.5p.
Included in our Standard package
Upgrade to Anytime calls for £3 a month extra*
*Inclusive 01, 02,03, 0845 and 0870 calls on the Evening and Weekend and Anytime tariffs are free for the first 60 minutes. After exceeding 60 minutes they will be billed at 7.6p per minute, with a connection fee of 12.5p. Hang up after an hour and redial to avoid being charged.
Caller Plus
Designed for very low users or people who want total control over their costs.
- No monthly charge.
- Per-second billing.
- No connection fee.
- Low minimum charge of 1.2p.
Local calls are 2.55p per minute during the day, and 1.02p per minute at evenings and weekends, with a minimum charge of 1.2p.
National calls are 3.06p per minute during the day, 2.52p per minute in the evening, and 1.51p per minute at weekends, with a minimum charge of 1.2p.
Mobile calls are 13.8p per minute during the day, 10.2p per minute in the evening, and 6.6p per minute at weekends, with a minimum charge of 1.2p.
Included in our Basic package
