Broadband

Can I get broadband from you?

Almost everyone can get broadband now, and many can get one of our terrific packages. All you need to do is enter your postcode and phone number in the "What can I get?" box on our Home page to find out what speeds you line can support.

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Do I have to have a computer?

Actually, no. Any number of devices can access the internet, from mobile phones to game consoles.

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Do I get a free router?

Take out one of our packages and we'll send you a wireless router that will let you connect from anywhere within range, with no wires.

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What are your download limits?

You deserve broadband with no limits. All of our current packages are completely unlimited. We do have a  Fair Use Policy however, to help us ensure everyone gets the same great service at all times.

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Common connection problems

No lights are lit on the router.

The internet light does not light up.

The internet light is blinking yellow.

The ethernet (or usb) light is not lit.

Other questions

How long will it take for my connection to go live?

What if I move house?

Do I have to buy my equipment from you?

What sort of extension wire do I need to use if my computer isn't near a phone socket?

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Need help?

Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.