Can I get broadband from you?

Almost everyone can get broadband now, and many can get one of our terrific packages. All you need to do is enter your postcode and phone number in the "What can I get?" box on our Home page to find out what speeds you line can support.

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Do I have to have a computer?

Actually, no. Any number of devices can now access the internet, from mobile phones to game consoles.

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Do you do wireless broadband?

Take out one of our packages and we'll send you a wireless router that will let you connect from anywhere within range, with no wires.

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What are your download limits?

Whether you check your email once a day, or live your life online, we've got the package for you. From a pay as you use style connection, to a 40GB allowance, with the option to add more if you like, you can stay online as long as you need.

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Common connection problems

No lights are lit on the router.

The internet light does not light up.

The internet light is blinking yellow.

The ethernet (or usb) light is not lit.

Other questions

How long will it take for my connection to go live?

What if I move house?

Do I have to buy my equipment from you?

What sort of extension wire do I need to use if my computer isn't near a phone socket?


Need help?

Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.