page top

Calling features

Contents

What features are available and what do they cost?

How can I order features?

How do I use my feature?

What features are available and what do they cost?

Analogue line features:

Function Price (inc VAT)
1471

Find out the last number to call you, and call them back

Free. Calling people back will be charged at normal call rates

Withhold

Withhold your number

Free

1571

Collect voicemail

Free

Caller Display

See who’s calling

£1.75

Call Waiting

Know when someone’s trying to get through

£1.75

Call Sign
(not available with home phone and broadband packages)

Gives your line a second number with a different ring tone

£1.75

1571 extra/Call Minder

Enhanced version of 1571 with personal greeting message

£3

Call Minder Extra
(not available with home phone and broadband packages)

Enhanced version of 1571 with personal greeting message and up to 9 separate mailboxes

£3.50

Call Minder Premier
(not available with home phone and broadband packages)

Voice and fax messaging service

£5

Ring Back

If you call someone who is on another call, ring back will automatically call them when they are free

7.35p per use

3 way calling

Take part in a three way conference call

7.35p per use

Reminder call

Create an alarm, and be called at a set time

7.35p per use

Call Diversion 1

Diverts calls to another phone

£1.75

Smart divert
(not available with home phone and broadband packages) 1

Divert calls from anywhere

£1.75 with £5.88 set up fee

Bypass number
(not available with home phone and broadband packages)

If you have Smart Divert, Call Diversion or Call Barring, a bypass number will override the divert and ring on your main phone

£1.75

Admin controlled call diversion 1

All calls immediately forwarded by us, on request

£5.88 set up fee

Choose to Refuse

Stop calls from selected numbers

£1.75

Anonymous Call Rejection

Stops calls from people who withhold their number

£1.75

Caller Redirect - one months service
(not available with home phone and broadband packages)

Lets callers know when your number has changed

£5 per order

Caller Redirect – ongoing
(not available with home phone and broadband packages)

Lets callers know when your number has changed

£8.81 per quarter

Call Barring

Bar Premium Rate or International calls

Free

Outgoing Calls Barred

Bar all calls except 999

£5.88 set up fee

Incoming Calls Barred

Bars all incoming calls

£5.88 set up fee

Outgoing Call Barring 2

Bar certain outgoing calls

£1.75

Incoming Call Barring

Bar incoming calls

£1.75

Number Selection

Choose your number - can be done during installation, or renumbering a working line

Free

1 You will also be charged the appropriate rates for the diverted leg of the call. The caller pays for the call to the number dialled.

2 Customer controlled outgoing call barring is available with LLU Saver packages only, otherwise the barring can be set up by calling Customer Services.

ISDN line features:

Function Price (ex VAT)
Caller Line Identity Presentation (CLIP)

Display caller’s telephone number

£2

Connected Line Identity Presentation (COLP)

Display the telephone number that your call has been connected to

£2

Caller Line Identity Restriction (CLIR)

Prevents others from seeing your telephone number when you call them

£2

Connected Line Identity Restriction (COLR)

The release of your telephone number to incoming callers can be restricted

£2

Permanent Incoming/Outgoing Call Barring

Have outgoing/incoming only lines

£2

Sub Addressing

Send up to 20 alphanumeric digits with the digits of the dialled number

£2

Anonymous Call Rejection

Stops calls from people who withhold their number

£2 with £90 set up fee

Call Barring

Bar incoming or selective outgoing calls

£2

Call Deflection

Respond to an incoming call by deflecting the call to another number without answering

£2

Call Waiting

Know when someone’s trying to get through

£2

Call Waiting with Call Hold 1

Keep up to 4 calls waiting. Call hold allows you to switch calls and the original call is placed on hold

£2

Admin Provided Call Forwarding – Unconditional

All calls immediately forwarded to a prearranged number

£2

Admin. Provided Call Forwarding – on busy

Automatically forwards incoming calls to a prearranged number if the line is already engaged

£2

Admin. Provided Call Forwarding – on no reply

Automatically forwards incoming calls to a prearranged number if there is no reply

£2

Controlled Call Forwarding

You control your call forwarding (needs compatible equipment)

£2

Presentation Number

Display a different number (0845 etc) to people you call

£2 with £50 set up fee

Caller Redirect - one month's service

Lets callers know when your number has changed

£4.25

Caller Redirect – quarterly

Lets callers know when your number has changed

£7.50

DDI Caller Redirect

Lets callers know when your number has changed

£10 per block of 10 with £200 set up fee

1 ISDN2 only

How can I order features?

Home users, please call customer services on 0845 458 9000.

Business users should call business sales on 0845 458 9070.

How do I use my feature?

The following user guides are available:

If there is no sheet for your feature, please call and we'll help you out.

Thanks for visiting

Please recycle this printout when you've finished with it.

Questions?

Call us on 0845 458 9000

or write to us at:

The Phone Co-op, 5 The Millhouse, Elmsfield Business Centre, Worcester Road, Chipping Norton, Oxon, OX7 5XL

Need help?

Call us on 0845 458 9000 for assistance, or send us an e-mail and we'll call you.