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Contact us

Call, fax, contact us online, or write to us. We're always happy to hear from you.

Customer Services

For any general queries or advice about our services.

By phone

0845 458 9004

Online

Customer Service

By fax

0845 458 9001

Opening hours

Mon-Fri 09:00-19:00 and Sat 09:00-15:00

icon_pdf Download our Customer Service Charter

icon_pdf Download our Code of Practice for Dispute Resolutions

Internet Support

For any problems with broadband, dial-up, email, web hosting, or routers bought from us.

Online

Internet Support

Membership

For information about joining The Phone Co-op, AGMs, Investing and Dividend payments

By phone

0845 458 9003

Online

Membership

Opening hours

Mon-Fri 09:00-17:30

Business Sales

For any support or sales queries about our business services.

By phone

0845 458 9070

Online

Business Sales

By fax

0845 458 9075

Opening hours

Mon-Fri 09:00-17:30

Residential Sales

For all sales queries relating to our residential packages, and to add new services.

By phone

0845 458 9040

Online

Residential Sales

By fax

0845 458 9001

Opening hours

Mon-Fri 09:00-19:00 and Sat 09:00-15:00

Partner Relationships

To become an Affinity partner or Agent.

By phone

0845 458 9031

E-mail

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Opening hours

Mon-Fri 09:00-17:30

Write to us

Correspondence, Payment and Membership

The Phone Co-op
5 The Millhouse
Elmsfield Business Centre
Worcester Road
Chipping Norton
Oxon
OX7 5XL

Faulty router returns

The Phone Co-op
Internet Services
Rutherford House
Pencroft Way
Manchester Science Park
M15 6GG
09:00-17:30

Get in touch

Apply online | Call us 0845 458 9000 | Email us
T&Cs | Accessibility | Privacy | Site Map

Attractive Shares

Become a member of The Phone Co-op and you'll receive a share of our profits. Tempting proposition?

Find out more