Creating a wireless connection

Step 1 - Setting up your equipment

Physical set up

Please read the Quick Start guide supplied with your router for instructions on how to connect it to your phone line, computer and power supply. Make sure you have everything you need before starting your broadband setup. Check that you have all the right cables, CDs and micro filters.

Please ensure that every phone socket in use has a micro filter plugged into it. Take care when plugging in your micro filters because incorrectly installed micro filters are a common cause of broadband faults.

Make sure that the router is connected to the master phone socket without the use of an extension cable and is connected with a micro filter.

Step 2 - Configuring your Computer

Instructions for Windows Users

1. Please ensure your PC is set to never dial a connection. To do this click on Start then Control Panel (if Control Panel isn’t visible you may need to click on Settings) then Internet Options (if the Internet Options icon isn’t visible click on switch to Classic view in the top left hand corner)

2. The Internet Options window will now open. Click on the Connection tab and select the option “never dial a connection”. Click Apply then OK. Your PC should now be set to use either a direct connection via your Ethernet cable or a wireless connection if available.

Instructions for Mac OSX Users

1. Click on the Apple menu and select System Preferences then click on Network.

Depending on the version of OSX you are using

2. Select the built in Ethernet option from the Show menu

or

Click on the built in Ethernet option from the list of available connections on the left hand side of the Network window.

3. Click on the TCP tab

4. Set configure to using DHCP and click Apply

You should now see the internal IP address of your router appear next to the Router heading signifying that your Mac can now see your router.

Step 3 - Configuring your Broadband Hardware

Please follow these instructions, depending on which equipment option applies to you:

Your router has been supplied by The Phone Co-op

If you have received a new router supplied by The Phone Co-op it will be pre-configured with your connection details and so all you have to do is plug it in.

Once switched on, the DSL light of the router (labelled “DSL” if you have a black router or the second light from the right if you have a white router) should begin to flash and after a brief period of time become steady. Shortly after this the internet light (labelled internet if you have a black router or the last light on the right if you have a white router) should start to flash to signify that you are connected to the internet.

If this doesn't happen please connect your router to the master phone socket via a micro filter with all other phone sockets disconnected. If after doing this the DSL light fails to come on please contact Customer Services on 0845 458 9000

Reconfiguring an existing router with your new username and password

If you already have a router that has been supplied by The Phone Co-op, but have moved to a new broadband package, you will need to reconfigure your router with your new username and password.

1. Open your web browser (Internet Explorer, Firefox, Safari etc) and type the following number into the address bar:

192.168.1.1

You should then be presented with a box asking you to enter an admin password for your router.

Unless you have logged onto your router previously and changed this password it should be either :

1234

Or:

tpc1234

or:

your old ADSL password.

2. After entering the password click Login.

You may then be asked to change the password. If so, click the Ignore button.

Depending on how old your router is, you will either be asked to choose between going to “advanced mode or the set up wizard” or be shown a screen with three menus in the middle. If you see a screen with three menus in the middle click here for your set up instructions.

If you are asked to choose between going to advanced set up or the set up wizard, select the advanced set up and click Apply.

1. You will now see a status screen with a menu on the far left hand side the starts with “Network”. Click on Network and this will expand to give you more options.

2. Click on WAN. You will now see a page displaying all your broadband connection parameters. Enter your new username and password details in the username and password fields and ensure all other settings are as shown.

3. Click Apply at the bottom of the screen.

4. When the settings have been updated you should see the following message.

The DSL light of the router (labelled “DSL” if you have a black router or the second light from the right if you have a white router) should begin to flash after and after a brief period of time become steady.

Shortly after this the Internet light (labelled internet if you have a black router or the last light on the right if you have a white router) should start to flash to signify that you are connected to the internet.

If this fails to happen please connect your router to the master phone socket via a micro filter with all other sockets disconnected. If after doing this the DSL light fails to come on please contact Customer Services on 0845 458 9000.

Setting up your Wireless Router purchased from The Phone Co-op

Installing The G202 wireless USB adapter.

Firstly, you must ensure that your connection is working by setting up your router using an Ethernet cable. When you have tested the connection, follow these instructions for installing the G202 Wireless USB Adaptor.

1. Insert the G202 installation cd into your CD or DVD drive. A window will appear click set up.

2. Select English and click OK.

3. Click Next.

4. The Driver and utility will be selected for you.

5. Click Next to accept the default file location.

6. Click Finish to restart your computer.

7. Remove the protective cap on the G202 wireless USB adapter and plug it in to a USB port on your PC. After you attach the G202 USB adapter this icon should appear in the system tray (typically at the bottom of the Desktop)

8. If the wireless Utility does not automatically appear on your screen double click on the "Z" icon. This is likley to be green or red. You should now see the screen below.

9. Click on the Site Survey tab and then click on Scan. You should now be able to see a network called Wireless. Click on this network so it is highlighted and then click on Connect.

10. You will now be asked to enter a pre-shared key. Type phonec00p in the relevant field (please note that the the last two 0's in phonec00p are zeros). Then click Next.

11. You will now see the screen above. Click Save.

12. You should now see the screen above. If the orange indicators for Signal Strength and Link quality are visable and stable you are connected to your wireless network.

If after doing this, you are unable to connect, or your wireless connection becomes unstable follow the instructions below.

1. insert the G202 installation CD and click on set up.

2. You will be asked if you wish to completely remove the selected application and all of its features. Click Yes.

3. Once this is done you will be asked to restart your computer. Remove the G202 wireless USB adapter and select "Yes, I want to restart my computer now." and click Finish.

4. When your computer has restarted eject and reinsert the G202 set up CD to activate the set up menu. Click Setup.

5. Select English and click OK.

6. Click Next.

You will now be asked to select the features you wish to install.

7. Select the driver only (take the tick out of the box next to utility) and click next. The driver will now install.

8. Once this is done you will be asked to restart your computer. Select "Yes I want to restart my computer now." and click Finish.

9. While your computer is rebooting insert the G202 wireless USB adapter.

When your computer has restarted it should detect the G202 wireless USB adapter as new hardware and after a short period tell you its ready for use. You will now need to enter your pass key to secure your wireless connection.

Setting up Your Pass Key

Please follow the appropriate instructions for your Operating System

Instructions for Windows XP.

1. Click on Start and then Control Panel

2. Double click Network Connections

(if the network connections icon isn’t visible click on switch to Classic View in the top left hand corner). You should now be able to see an icon for your wireless network connection.

3. Right click on your Wireless Network Connection icon and select View Available Wireless Networks. Select the network named Wireless to connect to and click Connect.

You will be asked to enter a passphrase.

4. Enter Phonec00p (please note the last two 00’s in Phonec00p are zero’s) and click Connect.

Instructions for Windows Vista.

1. Click on Start and then Control Panel

2. Click on Network and Sharing Centre

(if the Network and Sharing Centre icon isn’t visible click on Switch to Classic View in the top left hand corner).

You will now be able to see a list of network tasks on the left hand side of the Network and Sharing Centre window.

3. Click on Manage Network Connections. You should now be able to see an icon for your wireless network connection.

4. Right click on your Wireless Network Connection icon and click Connect/Disconnect.

You will be asked to enter a passphrase.

5. Enter Phonec00p (please note the last two 00’s in Phonec00p are zero’s) and click Connect.

6. You should eventually see the screen above ensure both boxes are ticked and click close.

Instructions for Mac OSX

Please note that the USB adapter will only work on windows PC’s. The drivers for this device are not compatible for Apple Mac users.

If you have a Mac that has a wireless capability (AirPort), you will still be able to connect to your Zyxel router by scanning for a wireless network and selecting the network named Wireless.

1. Make sure the AirPort feature is turned on.

2. Once the AirPort is on, click on the Air Port Icon. You will see available networks to connect to. Select the network named Wireless.

3. You will now be asked to enter a pass key

Type Phonec00p (please note the last two 00’s in Phonec00p are zero’s) and connect.

Setting up a wirelessly enabled Windows PC

If your PC has a built in wireless capability, or if you already have a wireless USB adapter fitted you do not need to install the G202 wireless USB adapter.

The instructions will vary from utility to utility but these general instructions will allow you to set up your wireless connection.

1. Scan for available wireless networks (the method of this will vary slightly from utility to utility).

2. Select the network called Wireless and connect to it.

When you attempt to connect to this network you will be asked to enter a pass key.

3. Type Phonec00p (please note the last two 00’s in Phonec00p are zero’s) and connect.

After following these instructions, you will now be able to access the Internet using your Phone Co-op connection.

If after following any of these instructions you are still having trouble with your wireless connection, please call Customer Services on 0845 458 9000.