Getting connected
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What does SIM only mean?
Can I keep my number?
What happens on the day?
What’s the coverage like?
Do I have to be a member?
How long is the contract?
What does SIM-only mean?
We send you a SIM card that you put in your mobile phone. The SIM contains all your network details, such as your phone number, voicemail mailbox number and so forth.
You can either set up a connection with a brand new number, or “port” your existing mobile number to our service.
Can I keep my number?
To keep your existing number, you'll need to provide us with a PAC (Porting Authorisation Code). Request this from your current supplier.
The PAC is always made up of 3 letters and 6 numbers. The code lasts for 30 days so please try and ensure that you provide it to us in good time.
What happens on the day?
If you are keeping your current handset then continue to use it until you lose the service from your existing network. Then switch off the handset, remove the old SIM card and replace it with the new one we have provided.
If you are changing handsets, then when the existing SIM card loses service you should put our SIM card into your new phone, and switch it on.
Service will be lost for around 3 hours on the porting day. This usually happens some time between 11am and 3pm and always between 9am and 5pm at the latest.
What’s the coverage like?
The Gamma network uses a combination of 2G and 3G networks in the UK and covers 99.5% of the UK population. The main networks used are Three and Orange.
Do I have to be a member?
Yes, our mobile tariffs are available to members only. Any Phone Co-op customer can become a member, for a minimum investment of £1. Membership also entitles you to interest on your investment and a share of any profits earned, as a dividend.
How long is the contract?
The minimum contract for all services is 12 months.
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