Attractive Shares
Become a member of The Phone Co-op and you'll receive a share of our profits. Tempting proposition?
Getting connectedContentWhat if I use more minutes than are in my bundle? How about surfing the web? What does that cost? What happens when my number moves to you? What if there's a problem with the service? How do I set up my phone for internet access and picture messaging? How do I set up my phone for e-mail? How do I divert all calls to Voicemail? Some of my texts won't send. Why not? What does SIM-only mean?We send you a SIM card that you put in your mobile phone. The SIM contains all your network details, such as your phone number, voicemail mailbox number and so forth. You can either set up a connection with a brand new number, or “port” your existing mobile number to our service. Can I keep my number?To keep your existing number, you'll need to provide us with a PAC (Porting Authorisation Code). Request this from your current supplier. The PAC is always made up of 3 letters and 6 numbers. The code lasts for 30 days so please try and ensure that you provide it to us in good time. What bundles are available?There are four in total, with 100, 300, 600 or 900 minutes of inclusive calls to UK landlines (01, 02 and 03 numbers) and mobiles. What if I use more minutes than are in my bundle?Any calls made over your inclusive allowance will be charged at 20p per minute. How about surfing the web? What does that cost?Data costs 7.2p per MB. However, if you’re going to be connecting to the web often, you can add 1000MB to your monthly bundle, for £9. Do you do BlackBerry?We offer the BlackBerry Internet Service for £6 a month, on top of any other data charges, which will allow you to collect e-mails from up to 10 e-mails accounts on your BalckBerry, and use BlackBerry Messaging. Read more about BlackBerry Internet Service. What happens when my number moves to you?If you are keeping your current handset then continue to use it until you lose the service from your existing network. Then switch off the handset, remove the old SIM card and replace it with the new one we have provided. If you are changing handsets, then when the existing SIM card loses service you should put our SIM card into your new phone, and switch it on. Service will be lost for around 3 hours on the porting day. This usually happens some time between 11am and 3pm and always between 9am and 5pm at the latest. What if there’s a problem with the service?If you need to talk to us about anything, you can call us from your mobile using the special short number 500. Any calls to this number will be included as part of your allowance. If you call from any other phone, use our regular customer service number: 0845 458 9000. You can also use our contact form to send us a message. What’s the coverage like?Our mobile service runs on the Orange network, so coverage is excellent, as you'd expect. How do I set up my phone for internet access and picture messaging?We can send you a text that will set your handset up automatically, just tell us what phone you have, and your number on our set up page. Android handsets cannot be set up automatically, and will need to be configured manually. Just follow these steps to set up most phones that use the Android OS: 1. Press the Menu key This will take you to a screen which should display the APN you have just created, which should be titled TPC. Tap on this to select it (a dot will appear to the right of the item to show it has been selected). Press the HOME button on your phone to return to your home screen. Your internet connection settings should start working straight away, if not please turn your phone on and off and try again. If you ever need to check your APN settings, or input them manually, then these are what you need:
How do I set up my phone for e-mail?Compatible phones can also send and receive e-mails. You will need your e-mail address, and e-mail provider’s incoming server. For the outgoing (SMTP) server, you can generally use smtp.orange.net. However, if your mail provider uses SSL, you will need to use the SMTP settings they have provided you with. How do I divert all calls to Voicemail?Make sure that the Voice Mailbox number stored in your phone is 07870 020 555. Any other number eg 447870020555 or just 555 will cause the divert request to fail. Some of my texts won't send. Why not?At the moment, the service does not support the sending of "premium rate" SMS messages. Messages to short numbers that are used for competition, voting or payment lines will fail. We hope to be able to offer this service soon. How long is the contract?We know people don't like long contracts, so we keep ours as short as possible - just 30 days. A longer, 24 month contract is available which has its own advantages, like a free phone. |
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Questions?
Call us on 0845 458 9000
or write to us at:
The Phone Co-op, 5 The Millhouse, Elmsfield Business Centre, Worcester Road, Chipping Norton, Oxon, OX7 5XL
