Attractive Shares
Become a member of The Phone Co-op and you'll receive a share of our profits. Tempting proposition?
HandsetsContentsCan I use my current phone with your services? Why do you only sell Nokia handsets? Where can I get information about how to use my phone? What if my phone is lost or stolen? Can I use my current phone with your services?If you have a 3G handset, then yes, it will work with our services, but you may have to unlock it. What does unlock mean?Our sim-only mobile service can be used with any compatible 3G mobile phone, but some are locked to only work with one network or supplier. Getting your phone unlocked is perfectly legal. Contact your current supplier and request that they unlock your phone. Alternatively many local shops or markets will unlock phones, or you can use an unlocking website such as: What does refurbished mean?Most refurbished phones are new handsets that have been returned by customers who decided to swap them for different model. They cannot be put back on the shelves, but are inspected and tested and offered for resale at a reduced price. Refurbished phones may exhibit some small cosmetic flaws, and may not come in their original packaging. They will, however, be working fully and have a 12 month guarantee. Can I recycle my old phone?You can recycle your phone and raise funds for a good cause, alternatively you can get cash back. There are a number of organisations who will take your old phone including: Why do you only sell Nokia handsets?The capacitors used in mobile phones are made from a metal called Tantalum. Concerns have been raised about the illegal mining of Tantalum in the Democratic Republic of Congo. Nokia require all suppliers to provide them with written statements that their Tantalum is not sourced from the DRC. Where can I get information about how to use my phone?Downloadable user guides are available for the following handsets:
What is your returns policy?Any phones that are faulty within 10 days can be returned for credit, they must be complete and in resaleable condition. After 10 days the handsets will be covered by the manufacturer's warranty. Contact us on 0845 458 9000 for more details. What if my phone is lost or stolen?To report a stolen phone to us, please call customer services on 0845 458 9000 (Mon-Fri 09:00-19:00), or 0845 478 6330 (after 19:00 and at weekends). |
