Service Status

Get updates on the performance of our web services here.

Scheduled Maintenance

None planned

Mobile

Working normally.

my.phone.coop

Working normally.

Broadband

27/11/2014 12.00

Although the majority of users are now online there are some services that are not yet restored. BT are currently investigating these connections and we are expecting an update at approximately 13.30

27/11/2014 10.00

We are now seeing services affected by the outage starting to come back online, if you are currently still unable to connect please reboot your router.

However if your connection has a static IP you will temporarily be assigned a dynamic IP until we are able to restore your own fixed IP.

26/11/2014 13.20

A small number of customers are still affected by the outage from yesterday. This has been caused by issues beyond our control, due to a failure of part of the BT infrastructure and it is affecting a number of other providers and not just The Phone Co-op.

BT engineers have been working through the night to repair and restore the service and we have been assured that all connections should be back up before the end of the day tomorrow. This has been given top priority by BT and they are working alongside affected providers to restore all services as quickly as possible.

We would like to apologise for the distress and inconvenience that this outage has undoubtedly caused. We would also like to thank you for your patience and understanding whilst we work with BT to get your connection working again.

26/11/2014 10.30

The outage affecting usernames ending '@bbmax.co.uk' usernames is ongoing and unfortunately BT weren't able to implement a fix last night. We are expecting to be provided with an estimated repair time shortly.

25/11/2014 17:35

Unfortunately a number of customers were unable to connect to the Internet today. This issue only affected customers with  usernames ending in '@bbmax.co.uk.' 

Our engineers have been working all day with BT to fix this problem and we are confident that it will be resolved overnight and that connectivity will be restored before tomorrow. 

The Phone Co-op would like to apologise for the inconvenience that this has caused and we want to reassure you that we are doing all that we can to get everyone back online as possible.

25/11/2014 10.40

Users with a broadband username ending '@bbmax.co.uk' may be experiencing problems with their connection today. We apologise for the inconvenience but the issue has been escalated and engineers are currently working on the fault.

Dial-up access

Unfortunately The Phone Co-op no longer offers our lo-call Dial Up Internet Service with effect from Monday 31st March 2014.

Current dial up users will find that their dial up service will stop working by the end of August 2014.

The Phone Co-op offers alternative ways to access the Internet  including ADSL, mobile broadband and Superfast fibre broadband with extensive coverage across the country. Please visit this link to see what services are available for you.

We appreciate that this is disappointing news, but hope you understand that it is due to circumstances beyond our control.

E-mail

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