Autumn 2011 issue of The Connection available now

In this issue:

• Members respond to consultation - Earlier in the summer we undertook a consultation with our members regarding our overall strategy, including moving into other European markets.
• Sunny side up - One of the potential new areas of business we are currently exploring is solar PV installation. Director Paul Hopewell volunteered to be a first ‘test site’ and writes here about his new ‘domestic power station’.
• Customer profile: Penrith Co-operative Society
• Need a number? - Whatever you do, don’t dial 118118. Your call will cost you at least £1.70 and if you accept their offer to put you through to the number you’re seeking, you could be stung for an extremely expensive call.
• Join our customer panel - Our marketing team has been out and about over recent months conducting focus group research amongst consumers who have not yet heard of The Phone Co-op.
• Line rental – now’s the time to switch - If you’ve still got your line rental with BT, there’s never been a better time to switch to The Phone Co-op.
• Affinity Partner Profile: Samaritans
• Avoiding nuisance calls - It’s early evening and you’ve just sat down to eat, turned on your favourite TV programme or popped the children in the bath. The phone rings … “You’ve won a free holiday, madam!”

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