Skip to main content

A Co-operative Success Story


  • Nick Thompson is appointed Chief Executive in February
  • Members vote in favour of the Transfer of Engagements to The Midcounties Co-operative in two SGM meetings (April and May)
  • 1st of June: The Phone Co-op and The Midcounties Co-operative merge


  • Vivian Woodell receives the Business Person of the Year Award at the West Oxfordshire Business Awards (WOBA).
  • Launch of new Ecommerce site
  • The Phone Co-op is awarded the Investors in People Accreditation.
  • Vivian Woodell leaves The Phone Co-op to start The Phone Co-op Foundation.
  • Peter Murley is appointed interim Chief Executive.


  • The Phone Co-op is awarded Co-operatives UK's 'Growing Co-operative of the Year'.


  • Launch of new The Phone Co-op brand and logo
  • The Phone Co-op wins Best Consumer Facing award at the UK Social Enterprise Awards.


  • The Phone Co-op in partnership with The Co-operative Group launch its first own-brand Pay As You Go (PAYG) SIM card.


  • The Phone Co-op was accredited as a Living Wage Employer. We are now one of the few organisations in the UK's telecommunications sector to have this recognition and we're leading the way in West Oxfordshire.
  • In July 2013 the partnership between The Phone Co-op and Community Network was formed. The new partnership opened up new opportunities for both organisations. 


  • In September 2012 we adopted The Co-operative brand. We remain a fully independent co-operative, using the brand under licence. We believe that by participating in The Co-operative brand, which benefits from a high level of recognition, trust and public respect, we will be in a position to reach far more customers, allowing us to increase our impact in an increasingly competitive industry.


  • In May 2011, the Federation of Communication Services awarded us Reseller of the Year at their annual awards ceremony.


  • In September 2010 we acquired Saga Telephone Service's customer base, welcoming 8000 new customers to The Phone Co-op.


  • In 2008 we were named Social Enterprise of the Year at the Enterprising Solutions Awards, and won the Best Customer Service category of the Green England Awards.


  • In July 2003 the Internet Services Division was added in Manchester, taking the retail customers from the former workers co-operative Poptel. This has since been fully integrated with the rest of The Phone Co-op's activities.


  • In August 1999, SETCO became The Phone Co-op and was converted to a Society incorporated under the Industrial & Provident Societies Acts.


  • We were founded in 1998 in Chipping Norton, Oxfordshire as SETCO (Social Economy Telecommunications Co-operative), providing cheaper telephone services to the 'third sector' by purchasing collectively.