The Phone Co-op is Awarded Investors in People Accreditation

02 Feb 2017 By Nick Milton

The Phone Co-op, the UKs only member-owned telecoms provider, has been awarded Investors in People (IIP) accreditation. IIP is universally recognised as the standard for better people management and reflects the investment that The Phone Co-op has made in supporting and developing its 74 colleagues. This includes a wide range of benefits such as an 11% non-contributory pension scheme, a share of the profits distributed equally and free bicycles to travel to work. Most importantly The Phone Co-op has a commitment to living co-operative values, empowering and developing colleagues.


The Phone Co-op was accredited early on as a Living Wage employer, it already paying above the recommended wage level. Last year it was awarded 'Growing Co-operative of the Year' by Co-operatives UK, the trade body representing the co-operative movement and this year is about to launch a new brand, incorporating the International Co-operative Alliance's global "Co-op marque". It has plans to improve the working environment for all colleagues by moving from an industrial estate on the edge of Chipping Norton in Oxfordshire into an office building it has purchased in the centre of the town.

Vivian Woodell, Chief Executive of the Phone Co-op said "I'm incredibly proud that The Phone Co-op has been awarded IIP status, a sign that we are a good employer and a great place to work where colleagues can progress their careers. As part of the process a large number of our colleagues were interviewed by an Investors in People assessor and this provided us with a lot of feedback for our development, which we will act upon. Surveys of our members have repeatedly revealed that they want to see us creating the best working environment for our employees. We want all our colleagues to have a real stake in the future of The Phone Co-op as we rely on their collective hard work, dedication to our values and their commitment to grow the business".

Paul Devoy, Head of Investors in People, said: "We'd like to congratulate The Phone Co-op, Investors in People accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to success. The Phone Co-op should be extremely proud of their achievement."


1. About Investors in People

Since 1991 Investors in People has set the standard for better people management. Its internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.
Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.

2. About The Phone Co-op

The Phone Co-op is a telecoms and internet service provider based in Chipping Norton, Oxfordshire and in Manchester. It is a consumer co-operative, owned by its members, who are its customers. It provides products and services (phone, mobile and broadband as well as business data services) to residential and business customers throughout the UK. It also provides teleconferencing facilities for charities, not for profit organisations and other co-operatives. Driven by its members, it has a strong focus on ethics, both social and environmental. The Phone Co-op has over 30,000 business and residential customers, over 70 employees and more than 11,700 members. It started trading in 1998 and has grown steadily since then and now has a turnover of over £12.5 million.

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Notes for editors

The Phone Co-op is an independent consumer co-operative based in Manchester and Chipping Norton. It is the only telecoms provider in the UK that is owned and run by its customers.

The Phone Co-op operates nationwide, providing fixed and mobile telecommunications services to over 30,000 residential and business customers, including other co-operatives, charities and third sector organisations.

The Phone Co-op works in the best interest of all of its stakeholders to create fairer and more sustainable communities and businesses. The Phone co-op is an accredited Living Wage Employer, and a Pioneer of the Fair Tax Mark. As a customer-led telecoms service provider, The Phone Co-op has strong environmental and ethical policies, and offers high quality personal customer service from its offices in Chipping Norton and Manchester.

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