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Who we are

At The Phone Co-op, we're all about people. People like you...

Let's keep it simple. We are a telecommunications provider; that means we offer broadband, phone and mobile services for residential and business customers.

You may wonder, what makes us different then?

We are a co-operative; owned and run by people like you.

We put people first.

People like our customers

We are not interested in making huge profits for the benefit of a few shareholders. We are here to provide you with the best possible service and to ensure you can keep in touch with your family and friends. That's why we offer honest and transparent prices, with no hidden charges, and try our best to keep things simple. That's also why our UK-based customer service is actually full of real people instead of call options.

Customer services

People like our members

Not only can our customers get services from us but they can also become members and influence the way we're run. They can have a say in key decisions, from how we operate to where we invest our money, by participating in our AGM and electing or even standing for our Board - each member has one vote. Members also get a share of our profits.

People like our colleagues

We care for the people that deal with your bills and deliver our services to the highest standard. We're a fair employer and limit the difference between the highest and lowest paid. We don't have executive bonuses and if
we do share a profit bonus, it's the same amount for everyone. We encourage trade union membership.

Living Wage Logo

People like our community

We are a social enterprise which means we believe in the power of creating wealth to bring about social change. We support community ventures by investing in other co-operatives and social enterprises, and we buy from
other co-operatives, ethical suppliers and local businesses wherever possible.


People like… well, all of us

Because we know our activity will have an impact on our planet, we try to minimise it by being green. We use
electricity from renewable sources, invest in renewable energy initiatives (wind farms, solar panels) and offset our carbon footprint.

Wind turbine



Need help?

Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.