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Our Business Practice

An ethical business

We show that it is possible to run a successful business while behaving ethically and with a sense of social responsibility.

Our core values are based on the co-operative values of self-help, self-responsibility, democracy, equality, equity and solidarity - and these run throughout our business.

In practical terms we:

  • are committed to providing greener telecoms through a range of measures such as recycling, offsetting carbon emissions, buying green electricity, investing in wind power, and minimising car travel.
  • operate a policy of transparent pricing with no hidden charges.
  • treat staff fairly in accordance with our Code of Business Conduct, have an Employee Council, encourage trade union membership and operate a profit-sharing scheme and a sales-related bonus scheme which are available to all permanent employees after six months service.
  • do not impose sales targets on agents or affinity partners as a condition of their continuing to receive revenue.
  • prioritise suppliers whose material, ethical and environmental practices are in harmony with our own ethical and co-operative values.
  • are one of the UK's top investors in the community through our Co-operative and Social Economy Development Fund.
  • aim to conduct all business dealings in a fair and just way, promoting people's well being.
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