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Our vision

The Phone Co-op is a consumer co-operative.

This means we're 100% owned by our customers, who can influence how The Phone Co-op is run. By electing our directors and attending our AGM, all our members can have an equal say in the decisions we make. Because we are a co-operative, they also participate in our business success and have a share of profits.

At The Phone Co-op, we put people first. We are committed to offering the best possible service to our customers and to operating with honesty, openness and a sense of social responsibility; caring for our staff, our customers, our communities and our planet.

We believe that the principles of co-operation can drive business success as well as delivering mutual benefit contributing towards a more sustainable and fairer world. We think our success over the 17 years since we started trading shows that this vision can be made a reality.

In all our actions and in the way we behave:

  • We seek to make a positive and lasting impact because we believe that everyone matters.
  • We look to develop strong trusting long-term relationships based on shared principles and mutual benefit.
  • We demonstrate openness, accountability and integrity in all our relationships.
  • We aim to achieve excellence and be successful in everything that we do.

This is what makes us different. We do this with you and for you. We are run by you.

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Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.