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Jobs at The Phone Co-op

Here at The Phone Co-op we are committed to providing outstanding service, and aim to reflect our customers' values in the way we run the business.

About Us

The Co-operative Phone & Broadband is part of The Phone Co-op, the only phone and broadband provider in the UK owned and democratically controlled by its customers. We are based in Chipping Norton and Manchester. We have a different way of doing business. While other businesses focus on the pursuit of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service.

We give something back

  • Living Wage Employer.
  • We support a range of worthwhile community projects.
  • Customers get the chance to share in our profits.
  • Our Start-Up Fund helps fledgling social enterprises to fly.

We tread lightly

  • Our electricity comes from renewable sources.
  • We offset our own CO2 emissions and those of our suppliers.
  • We choose ethical suppliers, locally where possible, and treat them fairly.

Here at the Phone Co-op we are committed to developing a team to offer our members and customers outstanding service, reflecting their personal values in the way we do business.

The benefits

We offer an excellent benefits package; 5 weeks holiday plus statutory holidays, a non-contributory pension scheme with generous employer contributions, bonus and profit share arrangements. In addition we think we have a great team to work with.

Field Sales Executive

Scope of the Job: To provide a direct sales function to potential and key business customers, achieving personal sales targets.

Primary Functions

  • Respond to enquiries from potential and key business customers, analyse billing information and prepare written proposals and tenders
  • Develop new sales opportunities through active promotion of services, by mail-shot, telephone campaigns, conferences and networking events
  • Meet with potential and existing customers in order to present proposals for sales opportunities
  • Maintain regular phone and face-to-face contact with key business customers, keeping track of their billing information
  • Assist in the development of new promotional materials and ensure that any material used in the sales process, including the Society Website are up-to-date
  • Participate in product development and the design and implementation of new products
  • Attend sales conferences and/or promotional events as and when required
  • Provide input and agreement to sales and marketing strategies.

Working Conditions:

  • There are fifty+ members of staff in this rapidly expanding, customer owned, ethically based business, with offices in Chipping Norton, Oxfordshire and Manchester. Whilst this position is not office based, some attendance at these offices will be required.
  • Salary is £22,500 - £28,000 p.a., depending on proven track record. O.T.E.35K
  • Sales Commission is payable on new business generated.
  • Sales Team bonus is payable, which is based on net sales growth.
  • All permanent employees participate in the Society's profit share plan after they have completed 6 months' service.
  • 37.5 hour week normally worked over five days with the occasional Saturday and with generous terms and conditions.
  • 25 days annual leave plus statutory holidays
  • Pension contribution by the employer, currently paid at 11% of basic salary

Measure of performance:

  • The position will be measured by the achievement of sales targets, to be agreed with the line manager. The targets will include number of new customers, conversion rate of incoming business leads, and the retention of, and up-selling of services to, existing key customers.

Click here for the full job description

To apply, simply email your CV and a covering letter to:recruitment@thephone.coop

Account Reviews Executive (Chipping Norton Office)

Scope of the Job: To increase the prospect database through outbound activity and to provide support to the Business Services Manager.

Primary Functions

  • Maintaining accurate CRM data
  • Representing brand values in a contact/sales process
  • Upsell and cross sell to existing customer segments
  • Assisting the Business Services Manager as required
  • Meet activity targets

Working Conditions:

  • Salary is £17,000 - £19,000 p.a, depending on experience
  • Sales Team bonus is payable, which is based on net sales growth.
  • All permanent employees participate in the Society's profit share plan after they have completed 6 months' service.
  • 37.5 hour week normally worked over five days with the occasional Saturday and with generous terms and conditions.
  • 25 days annual leave plus statutory holidays
  • Pension contribution by the employer, currently paid at 11% of basic salary

To apply, simply email your CV and a covering letter to:recruitment@thephone.coop

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