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Jobs at The Phone Co-op

Here at The Phone Co-op we are committed to providing outstanding service, and aim to reflect our customers' values in the way we run the business.

The Co-operative Phone & Broadband is part of The Phone Co-op, the only phone and broadband provider in the UK owned and democratically controlled by its customers. We are based in Chipping Norton and Manchester.

About Us

The Co-operative Phone & Broadband is part of The Phone Co-op, the only phone and broadband provider in the UK owned by its customers. We have a different way of doing business. While other businesses focus on the pursuit of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service.

We give something back

  • Living Wage Employer.
  • We support a range of worthwhile community projects.
  • Customers get the chance to share in our profits.
  • Our Start-Up Fund helps fledgling social enterprises to fly.

We tread lightly

  • Our electricity comes from renewable sources.
  • We offset our own CO2 emissions and those of our suppliers.
  • We choose ethical suppliers, locally where possible, and treat them fairly.

Here at the Phone Co-op we are committed to developing a team to offer our members and customers outstanding service, reflecting their personal values in the way we do business.

The benefits

We offer an excellent benefits package; 5 weeks holiday plus statutory holidays, a non-contributory pension scheme with generous employer contributions, bonus and profit share arrangements. In addition we think we have a great team to work with.

Finance Assistant

Salary: £16.5k - £18.5k

Full time, permanent 37.5 hours per week

Normal hours are 9 - 5.30, but flexible working arrangements will be considered 

We are seeking a full-time finance assistant for our Chipping Norton office.  The main duties include:

  • Processing daily bank transactions including cheques, credit/debit card payments and bank transfers
  • Allocating payments to customers' accounts
  • Opening and distributing the post
  • Liaising with Credit Control and Customer Services
  • Assistance with purchase ledger

Key skills, experience and education requirements:

  • Minimum 5 GCSEs at grade C or above including maths and English or equivalent qualifications/experience
  • Experience of processing data in a timely and accurate way
  • Attention to detail
  • PC literate including Microsoft Office (intermediate to advanced Excel, Word, Email) 
  • Basic bookkeeping knowledge
  • Good telephone manner and written and verbal communications skills

If you are interested in this position or for more information, please contact lisa.logan@thephone.coop

Closing date for applications: 20th July 2015.

Customer Service Advisor

Salary £16,500 - £17,000 depending on experience

Full time, permanent - 37.5 hours

We are looking for experienced individuals committed to delivering excellent customer service and upselling sales opportunities to our business & residential customers. The successful applicants will need to demonstrate awareness and the people skills needed to create real value in our business. You'll also need to convince us that you have the flexibility and dedication needed to promote our core values and provide the exceptional customer service that our customers enjoy and expect. You will have a friendly and professional telephone manner and experience in a customer service and sales environment where you can show that you have take ownership of the customer experience.

Working as part of a team, the hours will include some evenings until 8pm; in addition some Saturday working until 3pm on a rota basis.

The benefits

We offer an excellent benefits package; 5 weeks holiday plus statutory holidays, a non-contributory pension scheme with generous employer contributions, bonus and profit share arrangements. In addition we think we have a great team to work with.

If you are interested in this position or for more information, please contact Recruitment on 01608 647759, or recruitment@thephone.coop.

Closing date for applications: 10 July 2015

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