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Jobs at The Phone Co-op

Here at The Phone Co-op we are committed to providing outstanding service, and aim to reflect our customers' values in the way we run the business.

The only phone and broadband provider in the UK owned and democratically controlled by its customers. We are based in Chipping Norton and Manchester. We have a different way of doing business. While other businesses focus on the pursuit of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service.

We give something back

  • Living Wage Employer
  • We support a range of worthwhile community projects
  • Customers get the chance to share in our profits
  • Our Start-Up Fund helps fledgling social enterprises to fly

We tread lightly

  • Our electricity comes from renewable sources
  • We offset our own CO2 emissions and those of our suppliers
  • We choose ethical suppliers, locally where possible, and treat them fairly

The benefits

  • 5 weeks holiday plus statutory holidays,
  • Non-contributory pension scheme at 11% after qualifying period
  • Monthly bonus and annual profit sharing schemes
  • Death in service benefit
  • Simply Health

Technical and Customer Service Advisor

Full time, permanent - 37.5 hours

We are looking for experienced individuals committed to delivering excellent customer service to our Corporate customers. Ideal candidates will have previous experience in a Technical support role or service desk environment; specialising in support of all aspects of broadband and router management.

A knowledge of Telecoms both fixed and mobile is required; in particular MPLS, ADSL and VDSL, email clients and servers, POP/IMAP, wireless configuration and a knowledge of Windows/Mac, IOS/Android. Candidates will have an understanding of networking, wireless, Ethernet, pinging, traceroutes, general telecoms knowledge, router and mobile set up.

If you have very good experience in Business Connectivity or traditional Telephony and are looking to expand your knowledge into VoIP then we would welcome your application.

You will need to demonstrate great people skills needed to create real value in our business. You will also need to have the flexibility and dedication needed to promote our core values and provide the exceptional service that our customers enjoy and expect. You will have a friendly and professional telephone manner and experience in a customer service environment where you can show that you can take ownership of the customer's journey.

Based in Manchester City centre or Chipping Norton, Oxfordshire and working within a fantastic team, the hours will include some evenings until 8pm; in addition there will be some Saturday working until 3pm on a rota basis.

We offer an excellent benefits package including 25 days annual leave plus statutory holidays; a non-contributory pension scheme with generous employer contributions; monthly bonus and annual profit share arrangements.

To apply, simply email your CV and a covering letter to: recruitment@thephone.coop

Business Services Advisor (Chipping Norton Office)

Scope of the Job

To provide guidance and support to the business customers and deliver a superb service. Maintain professional standards and development, and optimise opportunities for promoting the Phone Co-operative values and principles whilst providing high quality information and support to our customers.

Primary Functions

  • To handle telephone, email and postal enquiries from existing and potential customers in a professional but friendly way ensuring customer needs are met.
  • Understand customer needs and identify where customers could benefit from additional products and up-sell accordingly.
  • To provide support to the Business Sales team as necessary.
  • To identify and rectify faults, liaising with our suppliers and other department members.
  • To maintain up-to-date and accurate customer information.
  • To take overflow calls for Key Accounts and Conferencing.
  • Provide quotes to new potential SOHO and Small business customers.
  • Provide support to our customers via the Live Chat service on our website.
  • Perform account reviews.

Working Conditions

  • Salary is £17,000 - £19,000 pa, depending on experience
  • Sales Team bonus is payable, which is based on net sales growth.
  • All permanent employees participate in the Society's profit share plan after they have completed 6 months' service.
  • 37.5 hour week normally worked over five days with the occasional Saturday and with generous terms and conditions.
  • 25 days annual leave plus statutory holidays
  • Pension contribution by the employer, currently paid at 11% of basic salary

To apply, simply email your CV and a covering letter to: recruitment@thephone.coop

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