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Jobs at The Phone Co-op

Here at The Phone Co-op we are committed to providing outstanding service, and aim to reflect our customers' values in the way we run the business.

The only phone and broadband provider in the UK owned and democratically controlled by its customers. We are based in Chipping Norton and Manchester. We have a different way of doing business. While other businesses focus on the pursuit of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service.

We give something back

  • Living Wage Employer
  • We support a range of worthwhile community projects
  • Customers get the chance to share in our profits
  • Our Start-Up Fund helps fledgling social enterprises to fly

We tread lightly

  • Our electricity comes from renewable sources
  • We offset our own CO2 emissions and those of our suppliers
  • We choose ethical suppliers, locally where possible, and treat them fairly

The benefits

  • 5 weeks holiday plus statutory holidays,
  • Non-contributory pension scheme at 11% after qualifying period
  • Monthly bonus and annual profit sharing schemes
  • Death in service benefit
  • Simply Health

Society Secretary

An opportunity has arisen for an efficient, dynamic and highly motivated professional in this key role with a growing, leading Oxfordshire-based co-operative and social enterprise working in a fast-moving industry (part time)


The Society Secretary is a strategic role at the heart of The Phone Co-op's governance, providing an important link between the Board of Directors and Executive management, guiding the Board on their responsibilities and discharging those responsibilities. Accessible to all Directors, the Secretary will provide strong support to the Chair in ensuring the effective functioning of the Board.

Appointment and reporting

Appointed by the Board; reporting to them through the Chair, the post holder will also work closely with the Chief Executive and other members of the Executive and other managers

Primary functions

  • Planning and scheduling Board meetings as well as Executive and Management meetings
  • Organising and preparing agendas and papers; taking minutes and drafting resolutions; ensuring follow up actions, ensuring effective communication and decision-flow between the Board and Management
  • Supporting the Board of Directors by ensuring they have access to all necessary information to carry out their functions effectively and efficiently
  • Advising the Chair and the Board as well as management on governance matters as required
  • Legal responsibility for all membership matters
  • Working with the Society's Membership Manager to ensure the AGM and other Members' Meetings and elections are correctly convened and run, in accordance with the applicable legislation and the Society's Rules
  • Liaison with Financial Conduct Authority Mutual Societies Registration Section, Co-operative Movement bodies and external regulators and advisors, such as lawyers and auditors
  • Advising the Board and Management on legal and regulatory matters as required
  • Overseeing governance policies and maintaining statutory books; dealing with correspondence, collating information and writing reports
  • Monitoring changes in relevant legislation and the regulatory environment; ensuring the Society's Rules are kept up to date
  • Developing and overseeing the systems that ensure the Society complies with all applicable governance requirements and with the Board's governance policies
  • Within the context of the role and along with other managers, promoting the Society's co-operative identity, values and culture
  • Managing the budget for the Board of Directors

Qualifications and Experience

The post holder will be able to demonstrate significant experience in a similar role within an organisation of comparable complexity. A Chartered Secretary, accounting, legal or other business qualification, or relevant equivalent experience, would be an advantage. Relevant experience in the Co-operative Movement or other member-centric organisations would also be an advantage.

Working conditions

  • Salary £38,000 - £40,000 (pro-rata)
  • Place of work: Chipping Norton
  • Annualised hours - approx. 900-1,000 hours/year including regular evening and weekend commitment (AGM. HYM, 9 Board meetings (4 in person, 5 by telephone conferencing)
  • Monthly bonus and annual profit sharing schemes
  • 25 days annual leave plus statutory holidays (pro-rata)
  • Pension contribution by the employer, currently paid at 11% of basic salary
  • Simply Health and Death in Service schemes
  • Other valuable benefits (as determined by the Board of Directors from time to time)

To apply, simply email your CV and a covering letter to:

Closing date: 6 September 2016 at 4pm.

Business Services Advisor (Chipping Norton Office)

Scope of the Job

To provide guidance and support to the business customers and deliver a superb service. Maintain professional standards and development, and optimise opportunities for promoting the Phone Co-operative values and principles whilst providing high quality information and support to our customers.

Primary Functions

  • To handle telephone, email and postal enquiries from existing and potential customers in a professional but friendly way ensuring customer needs are met.
  • Understand customer needs and identify where customers could benefit from additional products and up-sell accordingly.
  • To provide support to the Business Sales team as necessary.
  • To identify and rectify faults, liaising with our suppliers and other department members.
  • To maintain up-to-date and accurate customer information.
  • To take overflow calls for Key Accounts and Conferencing.
  • Provide quotes to new potential SOHO and Small business customers.
  • Provide support to our customers via the Live Chat service on our website.
  • Perform account reviews.

Working Conditions

  • Salary is £17,000 - £19,000 pa, depending on experience
  • Sales Team bonus is payable, which is based on net sales growth.
  • All permanent employees participate in the Society's profit share plan after they have completed 6 months' service.
  • 37.5 hour week normally worked over five days with the occasional Saturday and with generous terms and conditions.
  • 25 days annual leave plus statutory holidays
  • Pension contribution by the employer, currently paid at 11% of basic salary

To apply, simply email your CV and a covering letter to:


Need help?

Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.