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Jobs at The Phone Co-op

Here at The Phone Co-op we are committed to providing outstanding service, and aim to reflect our customers' values in the way we run the business.

The Co-operative Phone & Broadband is part of The Phone Co-op, the only phone and broadband provider in the UK owned and democratically controlled by its customers. We are based in Chipping Norton and Manchester.

About Us

The Co-operative Phone & Broadband is part of The Phone Co-op, the only phone and broadband provider in the UK owned by its customers. We have a different way of doing business. While other businesses focus on the pursuit of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service.

We give something back

  • Living Wage Employer.
  • We support a range of worthwhile community projects.
  • Customers get the chance to share in our profits.
  • Our Start-Up Fund helps fledgling social enterprises to fly.

We tread lightly

  • Our electricity comes from renewable sources.
  • We offset our own CO2 emissions and those of our suppliers.
  • We choose ethical suppliers, locally where possible, and treat them fairly.

Here at the Phone Co-op we are committed to developing a team to offer our members and customers outstanding service, reflecting their personal values in the way we do business.

The benefits

We offer an excellent benefits package; 5 weeks holiday plus statutory holidays, a non-contributory pension scheme with generous employer contributions, bonus and profit share arrangements. In addition we think we have a great team to work with.

Residential Partnerships Marketing Manager

Based at: Chipping Norton, Oxfordshire or Manchester

Salary £27,000 - £30,000 depending on experience

Full-time, permanent 37.5 hours a week (flexible)

Reports to: Residential Marketing Manager

Job Summary

Responsible for the development of The Phone Co-op strategy for its residential affinity business. You will be required to develop and maintain joint initiatives to form lasting relationships with external, ethically aligned partners. This role is in direct support of the marketing strategy and resultant annual operational marketing plan for The Phone Co-op's residential business. Key to success will be your ability to focus, prioritise, manage multiple projects, form strong personal relationships and be responsible for outcomes.


You will be the guardian of all The Phone Coop's residential relationships with external partners including other co-operatives and social enterprises, ethically aligned businesses and third sector organisations plus online and offline affiliates. The Phone Coop is unique in the market: you will need to clearly explain to partners how it aligns with their principles in order to create long term, mutually beneficial and profitable relationships. This applies to both current and potential partners. You will be responsible for implementing and administering all partner campaigns in line with the annual operational marketing plan and ensure that all communication adheres to the brand standards.


The position reports to the Residential Marketing Manager. You will liaise with other internal functions, external agencies and partners. This will include putting existing relationships on a firmer footing, identifying an underlying core strategy for this part of the business and developing a set of plans to implement this. The marketing team includes the Residential Marketing Manager, Marketing Executive, Online Marketing Executive and Residential Partnerships Marketing Manager. The Residential Marketing Manager reports to the Head of Operations.


Responsible for the effective spend of the partnership marketing budget. This will involve putting together a business case to support new budgets and investment for this business activity. Primarily you will be required to control the costs of all marketing activity and equally importantly have a clear view on the likely outcomes before the activity takes place. Actual outcomes will require analysis in order that future improvements can be identified and implemented.

Qualifications Required
  • Minimum of 5 years' experience in partnership marketing communications, including knowledge of online affiliates plus a demonstrable enthusiasm for co-operative values
  • Strong analytical and organisational skills and the ability to work successfully with external partners and other parts of the business
  • Experience in developing and managing budgets. Confident to make presentations with strong oral and written communications skills
  • Self-driven, results-oriented with a positive outlook and a clear focus on high quality work
  • A natural forward planner who critically assesses own performance
  • Credible and comfortable in dealing with many types of people
  • Reliable, tolerant and determined
  • Empathetic communicator, able to see things from the other person's point of view to build understanding
  • Keen for new experiences, responsibility and accountability
  • Non-contributory pension scheme, currently 11% after qualifying period
  • 25 days holiday plus bank holidays
  • Monthly bonus and annual profit sharing schemes
  • Death in Service benefit
  • Simply Health

If you are interested in this position or for more information, please email

Closing date for applications: Friday 11 December, 2015

Billing Analyst/Billing Specialist

We need someone to join our busy IT team, focusing on the business critical Billing function. You'll be someone with excellent Excel skills, an eye for detail and be able to follow precise processes to tight deadlines.

Every month our customers must have timely and accurate bills - you'll make this happen. You'll also be answering queries from our customer services team, and liaise with suppliers if the data needs amending. You'll quickly come to know our billing and products. The software and processes are evolving - you'll contribute to the design and implementation to improve and grow the systems.

Flexibility and teamwork is also very important - you will be working within the friendly IT team, and alongside many other helpful colleagues in the business.

If this is you - you'll want to know the detail. Read on!

Key tasks
  • Monthly bill creation including quality checks
  • Monthly bill printing, arranging packing and dispatch
  • Monthly reconciliation of supplier charges with billing
  • Responding to queries from customer services
  • Reporting to Customer Services any charge corrections and known issues
  • Implementing new tariffs or updating existing tariffs
  • Requesting billing corrections or changes from supplier if needed
  • Recommend changes and improvements to billing process
  • Training others to carry out these tasks, to provide cover for illness or holidays
  • Maintaining and updating procedures on an ongoing basis
  • Where time allows, learn and provide support for internal IT systems
Required Skills and Experience
  • Detailed knowledge of Excel Attention to detail
  • Numerical & data accuracy
  • Strong analytical skills & problem solving
  • Able to work to strict deadlines
  • Team working, co-operation and influencing skills
  • Experience of working with complex software systems
  • Self-motivated and able to work with minimum supervision
Desired Skills and Experience
  • Experience with SQL data use, queries & reporting
  • Familiar with Windows Server 2008/2012 environments
  • Windows 7 & 8 PC use including Microsoft Office products
  • To comply with Society health and safety at work and environmental policies
  • To comply with Society equal opportunities policies
  • To work within Co-operative values and principles
  • To undertake any other duties and responsibilities commensurate with the grade of the post properly directed by the Line Manager
Working Conditions
  • This post is based in either Chipping Norton or Manchester, with occasional travel to other The Phone Co-op offices
  • 37.5 hour week normally worked over 5 days - full time or as a shared role with 2 part time staff. (There will be some evening and weekend working, mostly flexible, shared with others on a rota basis.)
  • Non-contributory pension scheme, currently 11% after qualifying period
  • 25 days holiday plus bank holidays
  • Monthly bonus and annual profit sharing schemes
  • Death in service benefit
  • Simply Health
Probationary Period
  • There is a probationary period of 3 months

To apply, please send a CV with a covering letter to:

Closing date for applications: Monday 14 December, 2015



Need help?

Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.