Business Broadband Enhanced - Simple, reliable broadband to help keep your business connected with enhanced business service levels
Ideal for small businesses with light usage to browse the internet, check emails and run business applications all with an unlimited allowance.
- Unlimited Usage1
- Inclusive Static IP
- Inclusive Level 2+ line rental2
- Inclusive router (Zyxel VMG1312-B10D)
- Maximum download speed of 24Mbps
- Maximum upload speed of 1Mbps
- 8 Hour fault response3
- Prioritised traffic4
- 24 month contract
Service notes1Subject to fair usage
2Clear by end of next working day, Monday to Saturday, excluding Public Holidays and Bank Holidays.
Example: Fault reported at any time between 00:01 – 23:59:59 on Tuesday would have a commitment time of 23:59:59 on Wednesday.
Includes prioritised repair with a higher percentage of targets met. Also includes Smart divert feature as standard as well as reduced costs on focused appointments and named engineers
3Operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. The carrier will clear the fault within 7 hours of receipt of the fault report, excluding any allowable parked time.
For the reporting of line related faults (excludes the broadband element of the service), 24 hours a day, seven days a week (including UK Public and Bank holidays). Out of hours engineering visits to a site may be used to complete a repair if unrestricted access is available. If Diagnostics indicate a fault and an appointment is required then the carrier will aim to fix any fault seven (7) hours from the start time of the agreed appointment slot.
Enhanced Care SLAs will not be applicable in the Highlands and Islands of Scotland.
4The data that is sent and received via your broadband connection is given priority over standard broadband traffic at key points in our supplier’s network. Essential ADSL offers no traffic prioritisation and so speeds are subject to network congestion at peak times (supplier peaks times are 8am -6pm).
Router specifications - Please see the links below to manufactures websites for all technical details on our provided hardware.
Zyxel VMG 1312 B-10D - Standard inclusive router on our Business Broadband and Superfast services
Zyxel VMG3925-B10B - Standard inclusive router on our Business Ultrafast and the initial upgrade on our Broadband and Superfast services
Draytek 2862n - Top upgrade router on all our Business connectivity services
Business packages do not currently support IPv6
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