Frequently asked questions
How can I maintain a strong internet connection all around the office?
The best way to ensure a stable connection is to have a fixed cable solution, in particular CAT5 or CAT6 sockets all connected back to your router. If you are using wireless there are several things you can do to help maintain a stronger internet connection. Firstly, try to place your router in a central location (not in a locked room) and consider your office geography; thickness of walls, large metal structures and other electrical signals can all affect your WiFi signal. You can also use repeaters or “access points” to increase your signal range if you are across multiple floors or in a large open plan space.We also advise separating any guest networks so visitor and client usage doesn’t affect your work and to maintain security. Finally, check your router to see if it is functioning properly, you may need to upgrade.
Can I upgrade to a new business broadband deal?
If you are approaching the end of your contract, want to upgrade or add any additional services to your business broadband, you can upgrade to a new deal. Whether you want standard broadband or Ultrafast Fibre business broadband, we offer Essential or Enhanced business broadband packages to suit different business needs. Read up on why you need business broadband for your business.
How easy is it to switch?
Switching broadband is easy. To start the switch, check what service is available for your business and follow the steps to purchase online; you will be sent the router (if required) and any equipment to set up your business broadband for simple plug and play. Generally, Switching broadband takes around 2 weeks for the majority of internet providers, including The Phone Co-op. Find out more about how to switch broadband providers.
I already have broadband, how do I switch?
If you already have a business broadband contract you can still switch providers. Start by considering if you need standard or Ultrafast broadband and compare deals. Once you have chosen a new deal, you will be sent everything you need to get online. Your new provider will then initiate the cancellation period with your old provider, normally this will include 30 days notice.
Should I cancel my current broadband service?
If you currently use a business broadband service with another provider there is no need to cancel it, in most cases you can simply transfer it to The Phone Co-op (called a migration). Just check on your current contract details to avoid any penalties from your current supplier and place a new order with us. We will handle the transition for you.
What broadband packages are available in my area?
There is no one-size-fits-all solution with broadband. Your broadband options will depend on where your business is located, what speeds you require and how you use your service. To check what speeds and packages are available in your area, use our Broadband Checker. Just enter your postcode and/or the corresponding landline number to see what broadband options are available to you.
