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BT to hike broadband and call prices in January

Published date: December 2017


By Pat Moral

BT has announced that is increasing some broadband prices by up to £30 a year and that some BT Sport customers will have to pay up to £36 extra a year from January 2018.

If you are a BT customer reading this post, you may be getting a sense of déjà vu as this is the third price hike in the last 18 months with broadband and landline call costs last increased in April 2017.

BT says that is writing to its customers over the coming weeks. It has confirmed that customers affected by the rise will be able to leave their contract penalty-free as ruled by Ofcom, the telecoms Ombudsman.

BT's key price changes, which range from 4.6% to over a 30% increase – much higher than the latest inflation at 3% - will affect you specially if you are a BT broadband customer with BT sport, with a rise from £7.50 to £10 per month (a 33.3% increase). Customers with an Anytime calls package will see an increase from £8.99 to £9.50 per month (5.6% increase).

Also according to BT’s Consumer Price guide, from 7 of January your BT 1571 answerphone service will cost you £2.50 per month, while Phone Co-op customers will still enjoy the service for free.

So are other providers increasing their prices?

  • TalkTalk: upped call rates, legacy broadband and mobile prices from 1 August
  • Plusnet: increased the landline price from 29 June
  • Sky: raised the broadband, TV and call prices from 1 March

What prices has The Phone Co-op changed in 2017?

As the only telecoms provider owned by its customers in the UK, we review our prices regularly. In 2017, we’ve reduced the Superfast Fibre monthly price from £31 to £28 (you save £36 a year).

We have also launched some new mobile bundles at an even more competitive monthly price.

Due to the poor pound to euro exchange rate, we had to increase the price of Fairphone 2 handset in December to £520 (from £480).



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