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Ways to get in touch


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As our customer service team are currently experiencing a high number of calls, If you have any questions please do email us on hello@thephone.coop

and we will get back to you as soon as we can or use our self-help section. Read here the COVID-19 Product and Service updates.

Don't waste your time hanging on the phone

No one likes a queue. Help us get your question answered. Drop us a message online and get a quick response.

If you are facing some connectivity issues at your home or business, please check if there is any issues affecting your area. If there are no issues and you are still experiencing slow wi-fi speed, please see our guide or visit our Help section.

If you have no telephone or broadband service, head immediately to our Technical Service Team

  • 01608 434000 - Use option 2, option 4, 24/7. 

 

On your online account you can do the following ...

 

Contact us online

Online is the easiest way to contact us. We can look at your problem whilst you get on with your day. Make sure you provide your account details when you email us. The more info you give us, the more we can do. Here's how to contact us online

Email

hello@thephone.coop


For Business Enquiries

businessservices@thephone.coop

 

You can also message us on Facebook or Twitter.

 

Speak to us

Our number for account queries is 01608 434000. Our phone lines are open 9am-5pm, Monday to Friday. Make sure you have your account details to hand when you call. If you need to contact us outside these hours you can email us at hello@thephone.coop, and we aim to respond within a couple of days.

If you have a Business Account, please call us on 01608 434070. Our phone lines are open 9am-5pm, Monday to Friday.

For Membership queries

 









Write to us

Although email is the quickest way for us to get back to you, we're happy to receive letters. Please use either of below addresses: 

The Phone Co-op, 5 The Millhouse, Elmsfield Business Centre, Worcester Road, Chipping Norton, Oxon, OX7 5XL

For Business enquiries:

The Phone Co-op, Holyoake House, Hanover Street, Manchester, M60 0AS

The Phone Co-op Data Controller

The Phone Co-op currently holds and adheres to policies and procedures to ensure that your data is stored, processed and destroyed in the most secure manner.  If you require any further information about GDPR and how we process your data, please view our Privacy Policies or contact The Data Controller at  Data-Protection@midcounties.coop




Accessibility and Vulnerability Policy

Information for vulnerable customers

Addressing the needs of vulnerable customers is core to our social purpose. We have prepared a Vulnerability Policy that outlines our commitment to our customers and what measures are in place to protect the needs of our vulnerable customers.

You can view our Vulnerability Policy here.

Customers may be vulnerable due to circumstances such as age, physical or learning disability, physical or mental illness, low literacy, communications difficulties or changes in circumstances such as bereavement. If you believe you are a vulnerable customer or have a disability and think it will affect the service we provide you, please let us know.

If you inform us of your circumstances we will ask if you are happy for us to make a note of this on your account and do our best to meet your specific needs. If you would like further details on the information we will hold, please see our Privacy Policy