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Email Support

How do I access my Phone Co-op email?

You can check your emails from 'My account' using our webmail platform. All you need to do is to login using your Phone Co-op email address and password.

How can I reset my webmail password?

If you have forgotten your password and need to have it reset, please contact our Technical Support Team on 01608 434 000.

Can I access my Phone Co-op email on my phone?

Yes. Our webmail is optimised for smartphones/tablets and works with all smartphone operating systems by default.

How can I setup my Phone Co-op email using an email client such as Outlook?

We have created an email setup guide for the most popular email clients. You can download the PDF by clicking in the guide name.

Live Mail

Apple Mail

Outlook 2010

Thunderbird for Macs

Thunderbird for Windows

How can I setup my Phone Co-op email on my smartphone?

We have created an email setup guide for smartphones. You can download the PDF by clicking in the guide name.

Android 

iPhone/iPad

Windows phone

How can I avoid spam emails?

There are a few simple things that you can do to tackle unsolicited email, or Spam as it is more commonly known.

  • Be cautious when you receive email from unknown senders
  • Don't click on links or attachment in emails from an unknown senders. Links and attachments in spam messages can infect your computer with viruses that could steal your personal information
  • Keep your email address private

IMAP or POP3?

You can use IMAP or POP3 to receive your email and we would strongly recommend using IMAP rather than POP3.

I need help using Webmail

There is a comprehensive help guide within your webmail account that should answer all your questions. If you can't find the answer you're looking for please contact our team on 01608 434 000.