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Fairphone 1

Help is available on Fairphone's Support pages and Forum, including a copy of the User Guide that came with your phone. iFixit have a comprehensive repair guide available online, and there are a dozen tutorial videos on Fairphone's YouTube channel.

Fairphone 2

Why did my Fairphone 2 not come with a charger?

As the Fairphone 2 charger is a standard micro USB, it's not supplied with the phone, in an effort to reduce e-waste.

What size SIM card do I need?

The Fairphone 2 is compatible with a 'micro' SIM card (ID-000 format), sized: 15mm x 12mm x 0.76mm. If you have a 'nano' or Mini SIM card, you can use a SIM adaptor. If you have a new SIM card with your Fairphone 2 it will arrive separately to the phone.

What do I do if my Fairphone is faulty or needs to be repaired?

Your Fairphone comes with a 24 month manufacturer guarantee. If your phone isn't working, you can exchange it or receive a refund in its first 30 days. After 30 days we will repair faulty phones. Should you need to send your phone to Fairphone directly click here.

If you are experiencing a fault with your Fairphone please call us on 01608 434 000 and speak to technical support.

My data service is stuck on 2G

This might happen if you are using 2 SIMs in your Fairphone 2. Only one SIM at a time can be set to use 3G or 4G, the other SIM automatically defaults to 2G. Go to Settings>More>Mobile networks. If one of your SIMs has Preferred Network type greyed out, it's because the other one is set to 3G or 4G. Change the other one to 2G only to change the service on your preferred card. Don't forget to go to Settings > SIM cards to tell your Fairphone 2 which SIM you want to use for data.

I want to return my Fairphone 2 as it's not what I expected.

If your phone is not what you expected, you will need to let us know within 14 days that you would like to return it. It must still be in a brand new condition and include the original packaging and manuals. If you have used the goods beyond what is reasonably necessary to evaluate their suitability and to confirm they work as expected (eg more than would be required if you were assessing the same goods in a shop), or if anything is missing, or if goods returned for any reason are damaged we may need to deduct money from your refund to reflect the reduced value of the goods. 

What do I do if I need more help?

Call our customer service team on 01608 434 000, and we will be happy to help you.

Fairphone Support Pages & Forum

We recommend that you view Fairphone's Support pages and Forum, and read through your copy of the User Guide that came with your phone. They have an interactive guide. iFixit have a comprehensive repair guide for anyone who wants to take their phone apart themselves, and there are loads of tutorial videos on Fairphone's YouTube channel.

How do I set-up the internet and MMS on my handset?

You can download the help guides here:

Setting up the internet

Setting up MMS

Are the handsets you sell unlocked?

Yes, all our handsets are unlocked. 

What network do you use?

We are classified as an MVNO (Mobile Virtual Network Operator) which means we create our own bundles to make sure you get the best prices. We do however use the EE network to carry our service which provides you with excellent signal coverage.

For business customers, we are also able to provide mobile services across Vodafone and O2 networks.

Use the Ofcom mobile checker to find out the indoor/outdoor Voice, 3G and 4G coverage in your area.

Can I buy Fairphone 2 from The Phone Co-op if I live outside the UK?

Fairphone 2 is currently only available to UK customers. If you live outside the UK, you can buy it directly from Fairphone's website.

Fairphone - New Life Edition

The Fairphone 2 - New Life Edition meets the same rigorous standards as our new handsets. The factory refubished Fairphone 2 comes with a newly-fitted protective cover and battery. The only difference you may notice is a few minor scratches.

The handsets are repackaged like new, fully tested and with a two-year warranty.

If your phone is not what you expected, you will need to let us know within 14 days that you would like to return it. If your phone develops a fault within 30 days you can return it for a credit or replacement.