As the Fairphone 2 charger is a standard micro USB, it's not supplied with the phone, in an effort to reduce e-waste.
The Fairphone 2 is compatible with a 'micro' SIM card (ID-000 format), sized: 15mm x 12mm x 0.76mm. If you have a 'nano' or Mini SIM card, you can use a SIM adaptor. If you have a new SIM card with your Fairphone 2 it will arrive separately to the phone.
Your Fairphone comes with a
If you are experiencing a fault with your Fairphone please call us on 01608 434 000 and speak to technical support.
This might happen if you are using 2 SIMs in your Fairphone 2. Only one SIM at a time can be set to use 3G or 4G, the other SIM automatically defaults to 2G. Go to Settings>More>Mobile networks. If one of your SIMs has Preferred Network type
If your phone is not what you expected, you will need to let us know within 14 days that you would like to return it. It must still be in a brand new condition and include the original packaging and manuals. If you have used the goods beyond what is reasonably necessary to evaluate their suitability and to confirm they work as expected (eg more than would be required if you were assessing the same goods in a shop), or if anything is missing, or if goods returned for any reason are damaged we may need to deduct money from your refund to reflect the reduced value of the goods.
Call our customer service team on 01608 434 000, and we will be happy to help you.
We recommend that you view Fairphone's Support pages and Forum, and read through your copy of the User Guide that came with your phone. They have an interactive guide. iFixit have a comprehensive repair guide for anyone who wants to take their phone apart themselves, and there are loads of tutorial videos on Fairphone's YouTube channel.
Yes, all our handsets are unlocked.
We are classified as an MVNO (Mobile Virtual Network Operator) which means we create our own bundles to make sure you get the best prices. We do however use the EE network to carry our service which provides you with excellent signal coverage.
For business customers, we are also able to provide mobile services across Vodafone and O2 networks.
Use the Ofcom mobile checker to find out the indoor/outdoor Voice, 3G and 4G coverage in your area.
Fairphone 2 is currently only available to UK customers. If you live outside the UK, you can buy it directly from Fairphone's website.
The Fairphone 2 - New Life Edition meets the same rigorous standards as our new handsets. The factory
The handsets are repackaged like new, fully tested and with a two-year warranty.
If your phone is not what you expected, you will need to let us know within 14 days that you would like to return it. If your phone develops a fault within 30 days you can return it for a credit or replacement.