We are classified as an MVNO (Mobile Virtual Network Operator) which
We use EE to carry our service.
Use the Ofcom mobile checker to find out the indoor/outdoor Voice, 3G and 4G coverage in your area.
Yes. All you need to do is request a PAC (Porting Authorisation Code) from your current supplier and pass this to us at the check out point of order and we can move your existing number onto our service.
Please note that we will need at least 5 working days' notice before your PAC expires to transfer your number to our network.
To report a stolen phone please call our team on 01608 434 000 or if you are a business customer please call 01608 434 070 (Mon-Fri 09:00-17:30), or 01608 434 072 (at all other times).
Any handset can use our service, but you may need to get yours unlocked if it's been provided by another network.
You can access voicemail from your handset:
For EE network customers - dial 555
For Vodafone network business customers - dial 121
For O2 network business customers - dial 901
By dialling your mobile number from another phone. When voicemail answers your call, press * and enter your access code.You can pick voicemails up overseas by dialling your own number in "international format." Leave off the first zero, and add 44 to the front. Example: 44757900855623.
All new connections have access to 4G. If you signed up with us before July 2016 you may need to activate 4G. Depending on how long you have been a customer, you may also need a new SIM card. To request one please call us on 01608 434 000 or 01608 434 070 if you are a business customer.
Yes, and if you’re within the EU (plus Switzerland) the new "roam like at home" rules mean that you can use your mobile phone while travelling outside the UK to any EU country and you won’t have to pay any additional roaming charges. Bundle allowances include roaming calls and out of bundle costs will be the same as if the call was made in the UK.
If you are travelling outside the UK please contact our customer service team on 01608 434000 to ensure your ‘Roaming’ facility is active. Please note that as standard we bar international access to avoid excess costs to our customers, so please ensure that you get in touch to discuss this before travelling.
Exceeding the minutes, texts and data allowances of your bundle will still be charged in the EU as it would in the UK.
Outside the EU, roaming can be expensive, and from 1 November 2017 roaming outside the EU will be subject to 20% VAT. Most handsets have a setting that will allow you to disable roaming and data roaming, so you can choose whether or not to make and receive calls or use data while abroad. We can also switch roaming off for you if your handset doesn't have the option.
Your phone should automatically find the settings it needs to use data and picture messaging (MMS). If that's not the case, you may need to change them manually within your phone's APN settings:
Internet (APN) - EE network customers
Picture messaging (MMS) - EE network customers
Vodafone network business customers:
O2 network business customers:
Should you need help please call us on 01608 434 000 or 01608 434 070 for business customers.
Call us from a landline, or
Yes, all our handsets are unlocked.