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Mobile

What network do you use?

We are classified as an MVNO (Mobile Virtual Network Operator) which means  we create our own bundles to make sure you get the best prices. 

We are able to give you the options of 3 UK major network carriers, EE, Vodafone and O2 to carry our service giving you the option of the best signal coverage in your area. 

Use the Ofcom mobile checker to find out the indoor/outdoor Voice, 3G and 4G coverage in your area. 

Can I keep my number if I switch to you?

Yes. All you need to do is request a PAC (Porting Authorisation Code) from your current supplier and pass this to us at the check out point of order and we can move your existing number onto our service.

Please note that we will need at least 5 working days' notice before your PAC expires to transfer your number to our network.

My phone's been stolen, what do I do?

To report a stolen phone please call our team on 01608 434 000 or if you are a business customer please call 01608 434 070 (Mon-Fri 09:00-17:30), or 01608 434 072 (at all other times).

Can I keep my phone if I switch to you?

Any handset can use our service, but you may need to get yours unlocked if it's been provided by another network.

Check your voicemail

 

You can access voicemail from your handset:

For EE network customers - dial 555

For Vodafone network business customers - dial 121

For O2 network business customers - dial 901

By dialling your mobile number from another phone. When voicemail answers your call, press * and enter your access code.

You can pick voicemails up overseas by dialling your own number in "international format." Leave off the first zero, and add 44 to the front. Example: 44757900855623.

Is your service 4G?

All new connections have access to 4G. If you signed up with us before July 2016 you may need to activate 4G. Depending on how long you have been a customer, you may also need a new SIM card. To request one please call us on 01608 434 000 or 01608 434 070 if you are a business customer.

Can I use my phone while abroad (roaming)?

 

Yes, and if you’re within the EU (plus Switzerland) the new "roam like at home" rules mean that you can use your mobile phone while travelling outside the UK to any EU country and you won’t have to pay any additional roaming charges. Bundle allowances include roaming calls and out of bundle costs will be the same as if the call was made in the UK.

Exceeding the minutes, texts and data allowances of your bundle will still be charged in the EU as it would in the UK.

Outside the EU, roaming can be expensive, and from 1 November 2017 roaming outside the EU will be subject to 20% VAT. Most handsets have a setting that will allow you to disable roaming and data roaming, so you can choose whether or not to make and receive calls or use data while abroad. We can also switch roaming off for you if your handset doesn't have the option. 

 

How do I set-up the internet and MMS on my handset?

Your phone should automatically find the settings it needs to use data and picture messaging (MMS). If that's not the case, you may need to change them manually within your phone's APN settings:

Internet (APN) - EE network customers

  • Access Point (APN): everywhere
  • User name: eesecure
  • Password: secure
  • Proxy: not set

Picture messaging (MMS) - EE network customers

  • APN : eezone
  • MMS proxy : 149.254.201.135
  • MMS port : 8080
  • MMS url : http://mms

Vodafone network business customers:

  • Access Point (APN): wap.vodafone.co.uk
  • Username: wap
  • Password: wap
  • Proxy: Not set
  • Port Number: 8799
  • MMS proxy: 212.183.137.12

O2 network business customers:

  • Access Point (APN): wap.o2.co.uk
  • Username: o2wap
  • Password: password
  • Proxy: Not set 
  • Port Number: 8080
  • MMS proxy: 193.113.200.195

Should you need help please call us on 01608 434 000 or 01608 434 070 for business customers.

What if I lose my SIM?

Call us from a landline, or other mobile, on 01608 434 434 Mon-Fri 8am-9pm; Sat 9am-3pm, or 01608 434 072 at any other time to report your lost SIM. We will suspend it so no-one else can make calls. Then we will send you a new SIM card, which will have the same number as your old one.

Are the handsets you sell unlocked?

Yes, all our handsets are unlocked.