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Tips to avoid spam email

Published date: September 2017

We thought we would share with you some top tips to help you make the most of our email platform to ensure sure that your messages are delivered where you can find them. 

We all know how annoying spam can be, so our email service uses sophisticated filters to block the most obvious spam for being delivered into your inbox. Any email which is identified as spam is delivered to the Quarantine folder and not into your inbox. There are also Whitelist and Blacklist folders which help you to keep your email organised so that the messages in your inbox are those that you want to read, and so you won’t waste time clearing out the clutter. The easiest way to view these folders is to log into our webmail platform and then you can view them down the left hand side 

A top tip is to set up your email client to use IMAP to collect your email from the server and not POP. Not only does this allow you to get your email on many different devices such as a tablet or a mobile phone, it also means that you can set up these folders in your email program, so you don’t need to log into webmail in order to check these folders. You can use your email program to stay organised. 

Computers are clever, but not as clever as people, and so sometimes, the automatic filtering gets it wrong. Thankfully you can rectify any mistakes by using the Whitelists and Blacklists. 

We recommend that if you want to use whitelists, you whitelist a specific email address to ensure that this is always delivered, rather than whitelisting the whole domain. It’s better to blacklist by domain if you want to stop email, because spammers tend to use more than one address in order to get round any filters you’ve created on individual addresses. 

Once you have added an email address to the whitelist, you will always receive messages from that sender, irrespective of the content of the message. Blacklisting means that you will never see any email from that sender in your inbox again; it will be blocked. You can set up white and blacklists in your email programme if you connect using IMAP. If you use POP3 to collect your email, you will need to go to our webmail platform.

Finally, we would always recommend that you use IMAP rather than POP3 to receive your email.  
Using IMAP, you can access your mail from multiple locations and multiple devices so this means that your messages are always available to you. Another reason to choose IMAP is safety. Since the messages are stored on the server and not on your computer, you don’t have to worry about losing your messages if your computer crashes or is stolen. Finally, some email clients, such as Outlook, are more prone to certain bugs (such as downloading duplicates of emails) when using POP than IMAP.

For advice and help with any email, please contact our Technical Support Team on 01608 434000 or visit our email help section online.


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