Billing

Contents

What are my payment options?

You can pay by Direct Debit, Credit or Debit card, Bank transfer or cheque. Check the tabs at the bottom of the page for more information about each method.

How and when will I be billed?

All services are billed by calendar month.

You will usually receive your bill in the second week of the month.

Calls are billed in arrears, most other services one month in advance.

When will my Direct Debit be taken?

We process all Direct Debits so that they are deducted from your bank account 21 days from the date on your invoice.

Can I get my bill by email?

Yes, and we strongly urge you to use this method, as we will charge £1.90 to receive a paper bill. To sign up for paperless email billing, fill in the form.

Can I view my bill online?

Yes via my.phone.coop, you will have been sent a User Name and Password to log in. When you log in to my.phone.coop you'll be able to:

  • view all of your bills
  • view call details, line rental or broadband charges
  • view your account details

We have put together a guide to help you familiarise with our online portal you can download it here. If you are have any problems accessing my.phone.coop please call 01608 434 000.

Could I have a copy of a previous month's bill?

Of course. Please let us know which month's calls you want the bill for by emailing enquiries@thephone.coop or by calling Customer Services on 01608 434 000. Or use my.phone.coop to download the month you want.

Can I pay my bill over the phone?

Absolutely. We take most major credit and debit cards. Please call us on 01608 434 000 and have your Phone Co-op account number and card number ready. We also ask for the security code on the back of your card.

I have just received my bill and see that my last month's payment hasn't been deducted.

If your payment was sent to us after the payment due date on last bill then it won't show on the current bill.

Please check to see if the payment has been deducted from your bank account, if not, advise us of the date and method of payment.

If you pay by telephone or internet transfer then please ensure that you quote your Phone Co-op account number for each transaction.

I have filled in a Direct Debit form recently but you have still sent me an invoice. Do I need to send a payment?

We will always send you an invoice to let you know how much we will be deducting by Direct Debit.

If your Direct Debit application has been processed, the bill will not have a remittance slip at the bottom of the front page, and will instead say "Send no payment".

If there is a remittance advice slip attached then the Direct Debit application will not be completed in time to collect during the current month. You may choose to pay by another method or you can carry the amount over until the next month.

I have received an invoice but have been incorrectly billed on the wrong tariff.

This occasionally happens when an error has been made in the billing process. Please contact us to correct the error and arrange for an automatic credit on the following month's bill.

Payment methods

Direct Debit

   
Customers

All Residential and Business

Services

All Services (except Membership investments)

Payment for

All future bills

Method

1) Online, using our secure payment pages

2) Download, complete and return this form

3) When ordering or changing services

Notes

Residential line rental and package customers paying by means other than Direct Debit will be billed a £1.20 admin fee each month.

Credit and Debit cards

   
Customers

All Residential and Business

Services

All Services (except Membership investments)

Payment for

Single bill or any arrears, with recurring authority

Method

1) Pay online using our secure payment pages

2) Call Customer Services on 01608 434 000 to make payment over the phone (credit card only).

Bank transfer

   
Customers

All Residential and Business

Services

All Services

Payment for

Single bill or any arrears

Method

Transfer to:

Reference - Your Phone Co-op Acc No.
Account Name - The Phone Co-op Ltd
Sort Code - 08-92-50
Account Number - 50104325
Bank - The Co-operative Bank

 

Remittance advice to:

The Phone Co-op Ltd
5 The Millhouse
Elmsfield Business Centre
Worcester Road
Chipping Norton
Oxon
OX7 5XL

or email - enquiries@thephone.coop

Notes

Payment should reach our account 21 days after date of invoice. Take into consideration it takes 3 to 5 days to complete transfers.

Cheque

   
Customers

All Residential and Business

Services

All Services

Payment for

Single bill or any arrears

Method

Post your cheque with a copy of your invoice to:

Bill Payments
The Phone Co-op
5 The Millhouse
Elmsfield Business Centre
Worcester Road
Chipping Norton
Oxon
OX7 5XL

Notes

Please ensure that payment reaches our account no more than 21 days after the invoice date. Please allow 3 working days for the cheque to clear.

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Need help?

Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.