Contacts

Call, fax, contact us online, or write to us. We're always happy to hear from you.

  Telephone Online Hours
Customer Services

01608 434 000

Contact

Mon-Fri 8am-8pm
Sat 9am-3pm  

Line & Broadband faults

01608 434 000

Contact

Open 24/7 365 Days a Year 

Internet Support

01608 434 000

Contact

Mon-Fri 8am-8pm
Sat 9am-3pm 

Membership

01608 434 006

Contact

Mon-Fri 9am-5.30pm 

Business Services

01608 434 070

Contact

Mon-Fri 9am-5.30pm 

Residential Sales

01608 434 040

Contact

Mon-Fri 8am-8pm
Sat 9am-3pm 

Media Enquiries

01608 434 031

Contact

Mon-Fri 9am-5.30pm 

To report abuse of any of our internet services, please email abuse@thephone.coop. 

NB: Please note we we are closed on bank holidays (Line & Broadband faults is open 24/7).

Or write to us:

The Phone Co-op, 5 The Millhouse, Elmsfield Business Centre, Worcester Road, Chipping Norton, Oxon, OX7 5XL

Registration number: IP28965R

VAT Number: GB685441903

Our commitments to you

Our Customer Service Charter

General Code of Practice

Code of Practice for Dispute Resolutions

General Condition 22 - Ofcom's rules on service migrations and line moves

General Condition 23 - Ofcom's rules on the sales and marketing of mobile telephony services

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Need help?

Call us on 01608 434 000 for assistance, or send us an e-mail and we'll call you.