Chipping Norton Town Football Club invests in Fairtrade footballs to help workers in Pakistan
Chipping Norton Town Football Club has been kitted out with Bala Fairtrade footballs and training bibs, thanks to The Phone Co-op...more
My faith in humanity has been renewed
In October The Phone Co-op and the Community Network began supporting George Monbiot’s ‘Breaking the spell of loneliness’ tour with the folk musician …more
What we're up to...
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Get help
Problems happen, but don't have to become disasters. If you've got a problem, our friendly customer service team will talk you through it. If they can't solve it there and then, they will report a fault to one of our engineers.
Our Standard Care service is free with all landline packages. Report a fault, and we aim to have it fixed before the end of the second working day after the day you inform us. And when we say we'll ring you back, we will.
If your phone line is your life line, then with High Care we aim to fix all faults within 12 hours. With High Care you can report a fault 24 hours a day, 7 days a week. High Care costs £6 a month.
Our Help and Support pages are full of useful tips to help you get the most out of your phone, broadband and mobile connections. You can also find all our contact details there.
Our Co-op at a glance
The Co-op movement
We are part of The Phone Co-op, an independent consumer co-operative, providing award-winning ethical phone and broadband since 1998...more
Membership
The core of any consumer co-operative is its members. They have a say in how we're run and even receive a share of our profits each year... more
Giving something back
We believe co-operation is a better way of doing business. That's why we are supporting other co-operatives and social enterprises... more