When you buy a phone from us, your purchase is protected under the Consumer Rights Act, and can be returned to us for any reason, within 14 days of receipt. We're sure you'll be delighted with your new Fairphone 2, but if it isn't what you were expecting, please call Customer Services on 01608 434 000 before sending your phone back. They will provide you with an address to send your phone to.
All returned items will be examined and their condition assessed. We will make a refund to the same debit/credit card or bank account used to pay for the phone.
This refund may be less than the original value of the Fairphone 2 if you return it without the original packaging and manuals, or if it is damaged in any way or handled beyond what is reasonably necessary to ensure that it was what you ordered and works as expected (think about how you would handle and test a phone in a shop before buying it).
Your new Fairphone 2 should be in perfect working order and last for many years - it is designed for longevity, after all. We can't guarantee perfection, however, so in the unlikely event of a fault occurring please follow these steps:
Fault occurs within the first 30 days
We will replace, repair or offer a credit for any handset that suffers a fault within 30 days of receipt. Please contact Customer Services on 01608 434 000 before returning a phone to us.
- Fault occurs after 30 days. Your Fairphone 2 comes with a warranty that will cover it for 2 years.
- For faults after 30 days, and within the terms of the warranty, you will need to send your phone to Fairphone in The Netherlands. If they determine that the fault is due to a manufacturing defect, they will carry our repair free of charge, and cover shipping costs. If the issue is due to any improper handling, they will give you the option to have the phone repaired at their repair centre. If we provide you with a replacement loan phone, you will be responsible for returning it to us after your Fairphone 2 is repaired. If you do not send it back, we may charge you for it.
Monday & Tuesday: 10.30 - 18.30
Wednesday - Friday: 09.30 - 17.30
Phone: 003120 788 4400