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Call Charges And Prices

Great rates on UK and international phone calls. Choose one of our call packages when you order your unlimited broadband package at checkout - more details below. 



UK Call Tariffs Explained

 

Inclusive Evening and Weekend

Only for £3 per month. Calls to 01, 02, and 03 numbers from 18:00 to 08:00 Monday to Friday, and all day Saturday and Sunday. Calls to Phone Co-op mobile numbers included at all times.


Inclusive Anytime

Only for £7 per month. Calls to 01, 02, 03, and Phone Co-op mobile numbers all day, every day.


Basic Tariff - no inclusive calls

No inclusive calls. Local and National calls - 10.5p per minute. Calls to Mobiles - 13p per minute. Connection fee - 16p. Access charge of 9p for 084, 087, 118 and 09 numbers. Calls are rounded up to the nearest minute.

Click here to see prices.


Call Plans For Mobile

Enjoy the flexibility of mobile calls from your landline with our Mobile call plans. From £3 per month for 100 UK Mobile minutes.

 

100 UK Mobile Minutes per month

Only for £3 per month. 100 minutes of calls to UK Mobiles.


300 UK Mobile Minutes per month

Only for £5 per month. 300 minutes of calls to UK Mobiles.


 

Add call options when buying broadband   



International Plans 

Keeping in touch with friends and family is super easy, no matter where they are in the world. That's why we offer great value international rates to our customers when calling from the UK.









We've Got You Covered

All plans are specially designed to suit your needs, whether you use your line to call locally or abroad. Line rental is included with all unlimited broadband packages and you can add Anytime call plan.



The Phone Co-op Broadband deals


Check availability


 

Wait, There's More!

The most popular features we offer are 1571 free answer service, Call Waiting, Ring Back or Call diversion. Here are some of the others:

 

For more features see below or contact our customer services team on 01608 434 000 or email hello@thephone.coop.

Find out what broadband is available in your area 

Frequent Asked Questions

How do I report a line fault?

If you think there's a fault on your line, or a problem with any of your calling features, please call our team on 01608 434 000 or email hello@thephone.coop. If you are a business customer please call 01608 434 070 or email businessservices@thephone.coop. The Technical support hours are Mon - Fri: 8am - 8pm.

How long does it take to transfer my line to you?

Transferring an existing line usually takes 2 weeks, this is dependent upon the engineers availability in your area. We cannot transfer cable lines.

How much does it cost to have a new line installed?

There is no set up fee if you choose the standard 24-month contract. 

The minimum contract length for new installations is 12 months. The 12-month contracts have a £20 set up fee.

Can I use you if I've got a cable line?

If you currently have a cable line you will need a copper line connecting to your property, and you will be allocated a new phone number if you want to use our services.

You will be responsible for letting your current cable supplier aware of the contract termination.

How much are calls to...?

If you are on our Evening and Weekend tariff, all calls under an hour long to 01, 02 and 03 numbers cost nothing between 6pm and 8am Monday to Friday and over the weekend. For the Anytime tariff, all calls under an hour long to 01, 02, 03 numbers cost nothing, all day every day. 

After an hour, calls are charged at 10.5p per minute with a 16p connection charge.

You can look up the rates for all current national and international call costs here.

How much are 0845, 0870, 118, 0844, 0871, 09 etc calls?

The costs of all these calls is made up of two parts, an access charge and a service charge. The service charge is set by whoever you are calling, and must be displayed wherever the number is advertised. The access charge is set by your phone company. Our access charge is 9p per minute inc VAT. If a number is advertised as having a service charge of 10p per minute, then the total charge is the service charge, plus the access charge; in this example the total charge would be 19p per minute.

What calling features are available?

The most popular features we offer are 1571 free answer service, call waiting, ring back or call diversion. For more features see below or contact our customer services team on 01608 434 000 or email enquiries@thephone.coop.

If I switch to The Phone Co-op and I still have a contract with another company will they charge me?

You'll have to contact your current supplier regarding any termination fees.