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Remote working - What broadband speed do I need for my home?

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If you’ve recently found yourself working from home more often or learning remotely, there are many things you may want to consider to ensure that your new workspace has the internet connectivity and the speeds you need to work effectively. Remote working is a combination of video calls, sending and receiving emails, sending and downloading files, streaming, etc., so you need to make sure that your connection is fast enough for your needs.


What speeds do I need to work from home?

If you are the sole user of your home, you are unlikely to require a large amount of bandwidth. If your work requires downloading or uploading large pieces of data, such as video, audio, or you making video calls each day, Superfast Broadband is the best product for you. 

Superfast broadband is worth considering if you, for instance, have your family members or housemates using the internet simultaneously on several connected devices - laptops, mobiles, console, etc. If you download and play video games, or watch a lot of on-demand TV services or streaming sites like Netflix or Amazon Prime, you should look at fibre broadband packages. 









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If you enter your number, we will:

  • Provide you with the most accurate speeds
  • Be able to keep your number if you choose to switch to us
  • Not use this or any other details for any purposes other than this check
How do I find my number?

To find your landline number:

  • Plug a working telephone into a phone socket and dial 17070 to hear the phone number
  • Call a mobile from your landline and the number should show on the screen


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Which broadband is the right one for me?

The right minimum speed will depend on how the connection will be used:

  • Email and web browsing. These activities are considered light weight. Unless you are receiving large files in your emails, a standard Broadband package would be more than capable of handling web browsing and email.
  • VoIP and video conferencing.The majority of businesses across the UK have already upgraded to cloud-based telephony solutions, such as VoIP. This solution has several benefits, but those that particularly apply to companies with home workers include free internal calls, remote working capabilities - provided their mobile device is configured to access the office network, or conference calling as VoIP allows for hassle-free virtual meetings via conference calls. Superfast Broadband is far better suited for video conferencing as this technology can provide better connectivity and speed. Poor quality calls risk limiting productivity and giving an unprofessional image to clients.
  • File downloads and uploads. Broadband upload speeds are generally much slower than download speeds. The reason for this is that we usually spend more time downloading than uploading, and downloading is given priority by internet service providers (ISPs). Superfast PLUS provides upload speeds of 20Mbps - the best option for file transfers and video calls.

 

Read our blog Remote working - What broadband speed do I need for my home?

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Frequent Asked Questions

How long will it take to get broadband up and running once I've ordered?

If you are new to The Phone Co-op we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.


Which broadband option is right for me?

Click here to use our line checker and choose from one of our packages.


What is Superfast Fibre?

Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.


Do I have to pay a setup fee?

Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.  

There is no setup fee for our standard unlimited broadband if you choose the 24-month contract. If you choose the 12-month contract, there is a £20 set up fee.

For the Business Fibre setup fee please contact the sales team on 01608 434 070 or email businessservices@thephone.coop.




Do I get a new router?

You will get a free router when you switch. However, if you are switching to our Unlimited broadband, we encourage you to re-use your old reouter and save £1 on monthly bills to help tackle e-waste.

If you are switching to our Superfast Fibre we recommend you to use the new router provided with your package.

For business customers, we only supply free routers with the Business All-in-one package. If you have any questions please contact our Business team on 01608 434 070.




If I switch to The Phone Co-op and I still have a contract with another company will they charge me?

You'll have to contact your current supplier regarding any termination fees.


What affects my broadband speed?

- How close do you live to your telephone exchange

- The length and the quality of your telephone home wiring

- Whether your broadband microfilters are correctly installed

- Processing speed of your computer, router or modem

- The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)




What happens if I'm not happy with my Broadband service?

A: If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with The Phone Co-op.

This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).

The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/  so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.

Also please note the following:

  • If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.

  • If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.

  • If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened and we will clearly explain why.

  • There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.




What happens if I move house?

Moving house? We need at least two weeks' notice to move all of your services smoothly. So let us know when you are moving and we'll arrange phone and broadband for your new house once you have a working line, and cut off the broadband service at your old address.