Get a great price with Co-op Midcounties for broadband and energy. Socially responsible, green energy tariff, and the Phone Co-op broadband with your Fair Price Promise. Switching is easy, sign up today and boost your environmental and ethical credentials with your co-op home services.
Switch now to Co-op Energy and The Phone Co-op and you'll get great benefits.
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We’ll guide you through the process of switching to our services step by step, just make sure that you have your Midcounties Membership card with you when you place your order. All packages include line rental, 12 months FREE BullGuard internet Security, FREE Weekend calls, and are guaranteed with your Fair Price Promise.
Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.
There is no setup fee for our standard unlimited broadband if you choose the 24-month contract. If you choose the 12-month contract, there is a £20 set up fee.
For the Business Fibre setup fee please contact the sales team on 01608 434 070 or email businessservices@thephone.coop.
You will get a free router when you switch. However, if you are switching to our Unlimited broadband, we encourage you to re-use your old reouter and save £1 on monthly bills to help tackle e-waste.
If you are switching to our Superfast Fibre we recommend you to use the new router provided with your package.
For business customers, we only supply free routers with the Business All-in-one package. If you have any questions please contact our Business team on 01608 434 070.
- How close do you live to your telephone exchange
- The length and the quality of your telephone home wiring
- Whether your broadband microfilters are correctly installed
- Processing speed of your computer, router or modem
- The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)
A: If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with The Phone Co-op.
This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).
The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/ so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.
Also please note the following: