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We'll guide you though the process of switching to our services step by step. But first, check out our best broadband deals available in your area if you switch today.
All our packages include line rental and 12 months FREE BullGuard Internet Security.
If you are new to The Phone Co-op we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.
The most popular features are 1571 free answer service, call waiting, ring back or call diversion. For more features see below or contact our customer services team on 01608 434 000 or email firstname.lastname@example.org.
Click here to use our line checker and choose from one of our packages.
Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.
Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.
There is no setup fee for our standard unlimited broadband if you choose the 24-month contract. The 12-month contracts have a £20 set up fee.
For the Business Fibre setup fee please contact the sales team on 01608 434 070 or email email@example.com.
You will get a free router when you switch. However, if you are switching to our Unlimited broadband, we encourage you to re-use your old reouter and save £1 on monthly bills to help tackle e-waste.
If you are switching to our Superfast Fibre we recommend you to use the new router provided with your package.
For business customers, we only supply free routers with the Business All-in-one package. If you have any questions please contact our Business team on 01608 434 070.
You'll have to contact your current supplier regarding any termination fees.
- How close do you live to your telephone exchange
- The length and the quality of your telephone home wiring
- Whether your broadband microfilters are correctly installed
- Processing speed of your computer, router or modem
- The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)
A: If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with The Phone Co-op.
This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).
The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/ so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.
Also please note the following:
Moving house? We need at least two weeks' notice to move all of your services smoothly. So let us know when you are moving and we'll arrange phone and broadband for your new house once you have a working line, and cut off the broadband service at your old address.