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Get the whole family together with our Family SIM only bundles

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A Family account is when you have two or more SIM bundles on the same account under the same bill payer. You can take care of the whole family and enjoy all the benefits with our Family SIM bundles.

With our Family SIM deal, you can add up to 4 additional SIM cards to your account and each of them will only be tied into a 30-day contract. You can add people to your plan (or remove them from it) at any point, but this is always worth checking if you think you might want to add or remove people later.


Choose from our favourite Family SIM bundles below



Transfer your number

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If you already have a Family SIM and want to replace the number we gave you with a mobile number from another network, please fill in the form below.

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Frequently Asked Questions


Can everyone on The Phone Co-op get Family SIM?

Pay monthly customers, including SIM only customers, can get Family SIM. Pay as you go customers can't get this plan. If you're on one of these tariffs and you'd like to get Family SIM, you can choose a new pay monthly deal.

How do I add or change Family SIM?

You can add SIMS to your account following the journey in our website or you can call us at 01608 434 040 and we'll help you. If our lines are busy, you can email us at enquiries@thephone.coop

How many SIMs can be added to my Account?

Your Family SIM group can contain up to 5 SIMs. All SIMs will have the same bundle and it can be upgraded or changed each month. If you are already a customer of The Phone Co-op and you'd like to have the Family SIM bundle, or if you already have a Family SIM and want to add more numbers to your Family group, please call us 01608 434 040.

How many Family SIM contracts can I have on my account?

You can have up to five contracts on your account. This means they're on the same billing account and will need to be paid in one go each month using the same payment method

Please note that we will need at least 5 working days' notice before your PAC expires to transfer your number to our network.

Can I keep my number(s) if I switch to you?

Yes. All you need to do is request a PAC (Porting Authorisation Code) from your current supplier. You can do this by texting the word “PAC” to 65075, while on their network. Complete the Transfer your number form on this page and we’ll move your old number over. If you need to transfer more than one number phone, please call 01608 434 040.

Please note that we will need at least 5 working days' notice before your PAC expires to transfer your number to our network.

How can I manage my spending?

We want to give you total control over your bill, so we give you some simple tools to manage your spending: a monthly spend cap, the possibility to change your cap any time, and email alerts when you are close of your limit. Call 01608 434 040 to activate your monthly spend cap.

Please note that we will need at least 5 working days' notice before your PAC expires to transfer your number to our network.

What happens if one of the additional connection disconnects?

If an additional connection disconnects, it will affect the price you pay every month.

Please note that we will need at least 5 working days' notice before your PAC expires to transfer your number to our network.

Can I use my phone while abroad (roaming)?

If you are within the EU (plus Switzerland) then "roam like at home" rules mean that you can use your mobile phone while travelling outside the UK to any EU country and you won't have to pay any additional roaming charges. Bundle allowances include roaming calls and out of bundle costs will be the same as if the call was made in the UK.

If you are travelling outside the UK please contact our customer service team on 01608 434000 to ensure your 'Roaming' facility is active. Please note that as standard we bar international access to avoid excess costs to our customers, so please ensure that you get in touch before travelling.

Exceeding the minutes, texts and data allowance of your bundle will still be charged in the EU as it would be in the UK.

Outside the EU, roaming can be expensive. Most handsets have a setting that will allow you to disable roaming and data roaming, so you can choose whether or not to make and receive calls or use data while abroad. We can also switch roaming off for you if your handset doesn't have the option.

Read our blog article with more information.

Can I keep my phone if I switch to you?

Yes. Any handset can use our service, but you may need to get yours unlocked if it's been provided by another network.

Is your service 4G?

All new connections have access to 4G. If you signed up with us before July 2016 you may need to activate 4G. Depending on how long you have been a customer, you may also need a new SIM card. To request one please call us on 01608 434 000 or 01608 434 070 if you are a business customer.