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Spring into savings: get Superfast PLUS today

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Whether you are streaming TV, online gaming, working from home or doing the online weekly shop, everyone needs a Wi-Fi signal that works no matter what room they are in.  

The availability of and demand for data-intensive services such as online video streaming and video calls is increasing, and a growing number of “smart” devices are connected to the internet. To support this growing dependence for digital services, our solution is Superfast Fibre PLUS.

Most UK consumers will have access to some form of high-speed or Superfast Broadband. Enter your postcode below to find out the estimated speeds in your home and which technologies are available in your area. If you are still in contract with your current provider, please leave your details here and a member of our team will contact you.

Check my line

If you enter your number, we will:

  • Provide you with the most accurate speeds
  • Be able to keep your number if you choose to switch to us
  • Not use this or any other details for any purposes other than this check
How do I find my number?

To find your landline number:

  • Plug a working telephone into a phone socket and dial 17070 to hear the phone number
  • Call a mobile from your landline and the number should show on the screen

Switching to The Phone Co-op broadband is a breeze

We'll guide you though the process of switching to our services step by step. But first, check out our best broadband deals available in your area if you switch today.

All our packages include line rental and 12 months FREE BullGuard Internet Security.


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Frequent Asked Questions

How long will it take to get broadband up and running once I've ordered?

If you are new to The Phone Co-op we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.

How long does it take to transfer my line to you?

Transferring an existing line usually takes 2 weeks, this is dependent upon the engineers availability in your area. We cannot transfer cable lines.

What calling features are available?

The most popular features are 1571 free answer service, call waiting, ring back or call diversion. For more features see below or contact our customer services team on 01608 434 000 or email hello@thephone.coop.

Which broadband option is right for me?

Click here to use our line checker and choose from one of our packages.

What is Superfast Fibre?

Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.

Can I get Superfast Fibre?

Click here to use our line checker. Superfast broadband is still being rolled-out across the UK and we expect to be available to 95% of UK households from 2017.

If superfast isn't available where you live yet,  find out more at the Openreach website.

Do I have to pay a setup fee?

Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.  

There is no setup fee for our standard unlimited broadband if you choose the 24-month contract. If you choose the 12-month contract, there is a £20 set up fee.

For the Business Fibre setup fee please contact the sales team on 01608 434 070 or email businessservices@thephone.coop.

Do I get a new router?

You will get a free router when you switch. However, if you are switching to our Unlimited broadband, we encourage you to re-use your old reouter and save £1 on monthly bills to help tackle e-waste.

If you are switching to our Superfast Fibre we recommend you to use the new router provided with your package.

For business customers, we only supply free routers with the Business All-in-one package. If you have any questions please contact our Business team on 01608 434 070.

If I switch to The Phone Co-op and I still have a contract with another company will they charge me?

You'll have to contact your current supplier regarding any termination fees.

What is Fibre To The Cabinet or FTTC?

For some homes we are able to offer broadband via fibre optic technology, called fibre to the cabinet (FTTC). To see if you can get FTTC please enter your postcode and telephone number here.

What is 'broadband connection speed'?

Broadband speed is the rate that information is received (download) or sent (upload) on your broadband line. It's measured in Megabits per second (Mbps). To see what your speed is please enter your postcode and telephone number in our broadband checker.

What affects my broadband speed?

- How close do you live to your telephone exchange

- The length and the quality of your telephone home wiring

- Whether your broadband microfilters are correctly installed

- Processing speed of your computer, router or modem

- The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)

What happens if I'm not happy with my Broadband service?

A: If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with The Phone Co-op.

This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).

The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/  so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.

Also please note the following:

  • If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.
  • If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.
  • If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened and we will clearly explain why.
  • There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.

What happens if I move house?

Moving house? We need at least two weeks' notice to move all of your services smoothly. So let us know when you are moving and we'll arrange phone and broadband for your new house once you have a working line, and cut off the broadband service at your old address.



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