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Switching to The Phone Co-op broadband is easy

We'll guide you though the process of switching to our services step by step. But first, check out our best broadband deals available to your home.  Transferring an existing line usually takes 10-14 working days.


What's included?

All packages include line rental, 12 months FREE BullGuard internet security, and are guaranteed under our Fair Price Promise. Our standard broadband contract is 24 months and set-up is free of charge.




Want to know what broadband you can get?  

The Switching Process

Choose your broadband

Start by using our Broadband Checker to see what's available in your area and what broadband speeds you can get. Then choose the broadband package that suits you best.


Let us manage your switch

Place an order and we'll arrange your switch, we recommend you contact your current supplier to see if they charge any termination fee. You'll keep your connection right up to the switch and we'll keep you updated every step of the way.


Start streaming

Connect your new router or call us to re-configure your existing router and start to enjoy a faster connection.

Our Fair Price Promise to you

The Fair Price Promise is our guarantee that you'll always pay the price you agree. Even when your contract is over. We don't hike prices when a customer is out of contract and we'll always offer you our lowest standard rate.




Find the broadband package that's right for you 

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Frequent Asked Questions

How long will it take to get broadband up and running once I've ordered?

If you are new to The Phone Co-op we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.


Which broadband option is right for me?

Click here to use our line checker and choose from one of our packages.


What is Superfast Fibre?

Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.




Do I have to pay a setup fee?

Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.  

There is no setup fee for our standard unlimited broadband if you choose the 24-month contract. If you choose the 12-month contract, there is a £20 set up fee.

For the Business Fibre setup fee please contact the sales team on 01608 434 070 or email businessservices@thephone.coop.




Do I get a new router?

You will get a free router when you switch. However, if you are switching to our Unlimited broadband, we encourage you to re-use your old reouter and save £1 on monthly bills to help tackle e-waste.

If you are switching to our Superfast Fibre we recommend you to use the new router provided with your package.

For business customers, we only supply free routers with the Business All-in-one package. If you have any questions please contact our Business team on 01608 434 070.




If I switch to The Phone Co-op and I still have a contract with another company will they charge me?

You'll have to contact your current supplier regarding any termination fees.


What affects my broadband speed?

- How close do you live to your telephone exchange

- The length and the quality of your telephone home wiring

- Whether your broadband microfilters are correctly installed

- Processing speed of your computer, router or modem

- The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)




What happens if I'm not happy with my Broadband service?

A: If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with The Phone Co-op.

This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).

The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/  so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.

Also please note the following:

  • If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.

  • If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.

  • If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened and we will clearly explain why.

  • There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.




What happens if I move house?

Moving house? We need at least two weeks' notice to move all of your services smoothly. So let us know when you are moving and we'll arrange phone and broadband for your new house once you have a working line, and cut off the broadband service at your old address.